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Modernização Administrativa e Gestão da Qualidade: Um estudo empírico nos Municípios Portugueses

Author

Listed:
  • Patrícia Moura e Sá

    (FEUC)

  • Olívia Sintra

    (Gabinete de Qualificação na Administração, Câmara de Pombal)

Abstract

Administrative modernisation efforts have been directed towards the goals of simplification, efficiency and transparency, with the aim of providing citizens with higher quality services. Quality Management approaches, based on the principles of customer focus, involvement and continuous improvement, have been regarded as a means to achieve those purposes. In this study, based on data collected from 115 Portuguese municipalities, it is assessed at what extent some administrative modernisation measures are in place and analysed its relationship with the implementation of quality management frameworks. Findings reveal that not only there are several issues established by law not fully implemented, but also municipalities that adopt quality management approaches and, in particular, that have services certified are indeed ahead in the modernisation process, including E-Government initiatives.

Suggested Citation

  • Patrícia Moura e Sá & Olívia Sintra, 2008. "Modernização Administrativa e Gestão da Qualidade: Um estudo empírico nos Municípios Portugueses," Notas Económicas, Faculty of Economics, University of Coimbra, issue 27, pages 57-80, June.
  • Handle: RePEc:gmf:journl:y:2008:i:27:p:57-80
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    File URL: http://notas-economicas.fe.uc.pt/texts/ne027n0192.pdf
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    More about this item

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government

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