Resident Evaluation and Expectation of Social Services in Guangzhou

China’s welfare system is a typical “residual welfare regime”, which did not manifest too many flaws in the planned economy era. However, economic reform and market-oriented transformations in recent decades have shaken the original well-balanced “residual” and “needs” pattern. The decline of the “work unit system” has led to two consequences: First, it radically transformed the social and economic structures, which gave rise to increased and diversified needs of social welfare. Second, the government is being pressed to shoulder more responsibility for social welfare provisions. This article adopts a case study approach to examine changing social welfare needs and expectations in Guangzhou, a relatively developed city in southern China. With particular focus on the major strategies adopted by the Guangzhou government in addressing people’s welfare needs, this article critically examines how far the new measures have met the changing welfare expectations of citizens in mainland China.