The Parole Officials’ Views Concerning the Parole System in Rehabilitating Offenders: Experiences from Brits Community Correction Centre in South Africa

Unless the views of parole officials are unpacked and understood with regard to rehabilitating offenders in correctional centres with limited resources in South Africa, there will be less effort devoted towards ensuring the effectiveness of the parole system. This paper captures the working experiences of the parole officials at Brits Community Corrections in South Africa with regard to the use of parole in the rehabilitation of offenders. Using a qualitative approach and an exploratory descriptive design, the study employed total population purposive sampling to ensure the inclusion of all parole officials in the study to provide their working experience. In-depth interviews that provided data saturation with four parole officials were analysed thematically, critically discussed and compared to existing literature. The major findings were that the challenges faced by parolees in the communities were the main problems preventing the successful implementation of parole services. This led to endemic frustrations among the parole officials in the execution of parole services in the Brits area. This paper recommends relevant holistic approaches as interventions to improve the parole systems in the area and improve the working experiences of parole officials.