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Digitalisation Medical Records: Improving Efficiency and Reducing Burnout in Healthcare

Author

Listed:
  • Nur Adibah Shaharul

    (Department of Community Health, Faculty of Medicine and Health Sciences, University Putra Malaysia, Serdang 43400, Malaysia)

  • Mohd ‘Ammar Ihsan Ahmad Zamzuri

    (Negeri Sembilan State Health Department, Ministry of Health Malaysia, Seremban 70300, Malaysia)

  • Ahmad Azuhairi Ariffin

    (Department of Community Health, Faculty of Medicine and Health Sciences, University Putra Malaysia, Serdang 43400, Malaysia)

  • Ahmad Zaid Fattah Azman

    (Department of Community Health, Faculty of Medicine and Health Sciences, University Putra Malaysia, Serdang 43400, Malaysia)

  • Noor Khalili Mohd Ali

    (Seremban District Health Office, Ministry of Health Malaysia, Seremban 70590, Malaysia)

Abstract

(1) Background: electronic medical record (EMR) systems remain a significant priority for the improvement of healthcare services. However, their implementation may have resulted in a burden on healthcare workers (HCWs). This study aimed to determine the prevalence of burnout symptoms among HCWs who use EMRs at their workplace, as well as burnout-associated factors. (2) Methods: an analytical cross-sectional study was conducted at six public health clinics equipped with an electronic medical record system. The respondents were from a heterogeneity of job descriptions. Consent was obtained before enrolment into the study. A questionnaire was distributed through an online platform. Ethical approval was secured. (3) Results: a total of 161 respondents were included in the final analysis, accounting for a 90.0% response rate. The prevalence of burnout symptoms was 10.7% (n = 17). Three significant predictors were obtained in the final model: experiencing ineffective screen layouts and navigation systems, experiencing physical or verbal abuse by patients, and having a poor relationship with colleagues. (4) Conclusions: the prevalence of burnout symptoms among healthcare workers working with electronic medical record systems was low. Despite several limitations and barriers to implementation, a paradigm shift is needed to equip all health sectors with electronic medical record systems to improve healthcare service delivery. Continuous technical support and financial resources are important to ensure a smooth transition and integration.

Suggested Citation

  • Nur Adibah Shaharul & Mohd ‘Ammar Ihsan Ahmad Zamzuri & Ahmad Azuhairi Ariffin & Ahmad Zaid Fattah Azman & Noor Khalili Mohd Ali, 2023. "Digitalisation Medical Records: Improving Efficiency and Reducing Burnout in Healthcare," IJERPH, MDPI, vol. 20(4), pages 1-13, February.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:4:p:3441-:d:1069776
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    References listed on IDEAS

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    1. Ourania Koutzampasopoulou Xanthidou & Liyana Shuib & Dimitrios Xanthidis & David Nicholas, 2018. "Electronic Medical Records in Greece and Oman: A Professional’s Evaluation of Structure and Value," IJERPH, MDPI, vol. 15(6), pages 1-15, June.
    2. Sven Kernebeck & Theresa Sophie Busse & Chantal Jux & Larissa Alice Dreier & Dorothee Meyer & Daniel Zenz & Boris Zernikow & Jan Peter Ehlers, 2022. "Evaluation of an Electronic Medical Record Module for Nursing Documentation in Paediatric Palliative Care: Involvement of Nurses with a Think-Aloud Approach," IJERPH, MDPI, vol. 19(6), pages 1-18, March.
    3. Rose Calixte & Sumaiya Islam & Zainab Toteh Osakwe & Argelis Rivera & Marlene Camacho-Rivera, 2021. "Pattern of Use of Electronic Health Record (EHR) among the Chronically Ill: A Health Information National Trend Survey (HINTS) Analysis," IJERPH, MDPI, vol. 18(14), pages 1-13, July.
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