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Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support

Author

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  • Mi-Na Kim

    (College of Nursing, The Catholic University of Korea, 222 Banpo-daero, Seoul 06591, Korea)

  • Yang-Sook Yoo

    (College of Nursing, The Catholic University of Korea, 222 Banpo-daero, Seoul 06591, Korea)

  • Ok-Hee Cho

    (Department of Nursing, College of Nursing and Health, Kongju National University, 56 Gongju-deahak-ro, Gongju-si 32588, Korea)

  • Kyung-Hye Hwang

    (Department of Nursing, Suwon Science College, 288 Seja-ro, Hwaseong-si 18516, Korea)

Abstract

The purpose of this study was to identify the mediating effects of perceived health status (PHS) and perceived organizational support (POS) in the association between emotional labor and burnout in public health nurses (PHNs). The participants were 207 PHNs convenience sampled from 30 public health centers and offices in Jeju, Korea. Data regarding emotional labor, PHS, POS, and burnout were collected between February and March 2021 using a structured questionnaire. Collected data were analyzed by Pearson’s correlation coefficient and multiple regression analysis. Burnout of PHNs was positively correlated with emotional labor (r = 0.64, p < 0.001) and negatively correlated with PHS (r = −0.51, p < 0.001) and POS (r = −0.51, p < 0.001). In the association between emotional labor and burnout, PHS (B = −1.36, p < 0.001) and POS (B = −0.42, p = 0.001) had a partial mediating effect. Reduction of burnout among PHNs requires not only effective management of emotional labor but also personal and organizational efforts to improve PHS and POS.

Suggested Citation

  • Mi-Na Kim & Yang-Sook Yoo & Ok-Hee Cho & Kyung-Hye Hwang, 2022. "Emotional Labor and Burnout of Public Health Nurses during the COVID-19 Pandemic: Mediating Effects of Perceived Health Status and Perceived Organizational Support," IJERPH, MDPI, vol. 19(1), pages 1-12, January.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:1:p:549-:d:717704
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    References listed on IDEAS

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    1. Kyung Hyeon Cho & Boyoung Kim, 2021. "The Psychological Responses of Nurses Caring for COVID-19 Patients: A Q Methodological Approach," IJERPH, MDPI, vol. 18(7), pages 1-12, March.
    2. Nayoon Lee & Hyun-Ju Lee, 2020. "South Korean Nurses’ Experiences with Patient Care at a COVID-19-Designated Hospital: Growth after the Frontline Battle against an Infectious Disease Pandemic," IJERPH, MDPI, vol. 17(23), pages 1-22, December.
    3. Luca A Morgantini & Ushasi Naha & Heng Wang & Simone Francavilla & Ömer Acar & Jose M Flores & Simone Crivellaro & Daniel Moreira & Michael Abern & Martin Eklund & Hari T Vigneswaran & Stevan M Weine, 2020. "Factors contributing to healthcare professional burnout during the COVID-19 pandemic: A rapid turnaround global survey," PLOS ONE, Public Library of Science, vol. 15(9), pages 1-11, September.
    4. Kahler W. Stone & Kristina W. Kintziger & Meredith A. Jagger & Jennifer A. Horney, 2021. "Public Health Workforce Burnout in the COVID-19 Response in the U.S," IJERPH, MDPI, vol. 18(8), pages 1-11, April.
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    Cited by:

    1. Fengping Han & Aihua Li & Dongmei Zhang & Lanting Lv & Qian Li & Jing Sun, 2022. "Relationship between emotional labor and sense of career success among community nurses in China, Beijing: A cross-sectional study based on latent class analysis," PLOS ONE, Public Library of Science, vol. 17(5), pages 1-14, May.
    2. Jiuhua Zheng & Yuqing Geng & Juan Gao & Qinjun Xiang, 2024. "Authenticity: Effective emotional labor strategies on teaching efficacy of university teachers in China," PLOS ONE, Public Library of Science, vol. 19(1), pages 1-18, January.

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