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Digitally Enabled Health Service for the Integrated Management of Hypertension: A Participatory User-Centred Design Process

Author

Listed:
  • Vincenzo De Luca

    (Dipartimento di Sanità Pubblica, Università Degli Studi di Napoli Federico II, Via S. Pansini 5, 80131 Naples, Italy)

  • Vanja Lazic

    (Dom Zdravlja Zagreb–Centar, Runjaninova ul. 4, 10000 Zagreb, Croatia)

  • Strahil Birov

    (Empirica Gesellschaft für Kommunikations-und Technologieforschung mbH, Oxfordstr. 2, 53111 Bonn, Germany)

  • Klaus Piesche

    (Empirica Gesellschaft für Kommunikations-und Technologieforschung mbH, Oxfordstr. 2, 53111 Bonn, Germany)

  • Ozan Beyhan

    (Ministry of Health of Turkey, Üniversiteler Mah. 6001. Cad. No. 9, Ankara 06800, Turkey)

  • Martino Francesco Pengo

    (Department of Cardiovascular, Neural and Metabolic Sciences, Istituto di Ricovero e Cura a Carattere Scientifico (IRCCS), Istituto Auxologico Italiano, Via Ariosto 13, 20145 Milan, Italy)

  • Marcello Melgara

    (Azienda Regionale per l’Innovazione e Gli Acquisti S.p.A., Direzione Generale Sanità, Regione Lombardia, Piazza Città di Lombardia 1, 20124 Milan, Italy)

  • Marie Holm Sherman

    (Research and Development Department, Region Jämtland Härjedalen, Kyrkgatan 12, 83127 Östersund, Sweden)

  • Mikael Lilja

    (Unit of Research, Education and Development, Department of Public Health and Clinical Medicine, Östersund Hospital, Umeå University, University Hospital Building 1A, 4 St., 90187 Umeå, Sweden)

  • Antonija Balenovic

    (Dom Zdravlja Zagreb–Centar, Runjaninova ul. 4, 10000 Zagreb, Croatia)

  • Gianfranco Parati

    (Department of Cardiovascular, Neural and Metabolic Sciences, Istituto di Ricovero e Cura a Carattere Scientifico (IRCCS), Istituto Auxologico Italiano, Via Ariosto 13, 20145 Milan, Italy
    Department of Medicine and Surgery, Università Degli Studi di Milano-Bicocca, Piazza dell’Ateneo Nuovo 1, 20126 Milan, Italy)

  • Maria Triassi

    (Dipartimento di Sanità Pubblica, Università Degli Studi di Napoli Federico II, Via S. Pansini 5, 80131 Naples, Italy
    Azienda Ospedaliera Universitaria Federico II, Via S. Pansini 5, 80131 Naples, Italy)

  • Raffaele Izzo

    (Azienda Ospedaliera Universitaria Federico II, Via S. Pansini 5, 80131 Naples, Italy
    Dipartimento di Scienze biomediche avanzate, Università degli Studi di Napoli Federico II, Via S. Pansini 5, 80131 Naples, Italy)

  • Guido Iaccarino

    (Azienda Ospedaliera Universitaria Federico II, Via S. Pansini 5, 80131 Naples, Italy
    Dipartimento di Scienze biomediche avanzate, Università degli Studi di Napoli Federico II, Via S. Pansini 5, 80131 Naples, Italy)

  • Maddalena Illario

    (Dipartimento di Sanità Pubblica, Università Degli Studi di Napoli Federico II, Via S. Pansini 5, 80131 Naples, Italy
    Azienda Ospedaliera Universitaria Federico II, Via S. Pansini 5, 80131 Naples, Italy)

Abstract

This article describes a user-centred approach taken by a group of five procurers to set specifications for the procurement of value-based research and development services for IT-supported integrated hypertension management. The approach considered the unmet needs of patients and health systems of the involved regions. The procurers established a framework for requirements and a solution design consisting of nine building blocks, divided into three domains: service delivery, devices and integration, and health care organisation. The approach included the development of questionnaires, capturing patients’ and professionals’ views on possible system functionalities, and a template collecting information about the organisation of healthcare, professionals involved and existing IT systems at the procurers’ premises. A total of 28 patients diagnosed with hypertension and 26 professionals were interviewed. The interviewees identified 98 functional requirements, grouped in the nine building blocks. A total of nine use cases and their corresponding process models were defined by the procurers’ working group. As result, a digitally enabled integrated approach to hypertension has been designed to allow citizens to learn how to prevent the development of hypertension and lead a healthy lifestyle, and to receive comprehensive, individualised treatment in close collaboration with healthcare professionals.

Suggested Citation

  • Vincenzo De Luca & Vanja Lazic & Strahil Birov & Klaus Piesche & Ozan Beyhan & Martino Francesco Pengo & Marcello Melgara & Marie Holm Sherman & Mikael Lilja & Antonija Balenovic & Gianfranco Parati &, 2021. "Digitally Enabled Health Service for the Integrated Management of Hypertension: A Participatory User-Centred Design Process," IJERPH, MDPI, vol. 18(23), pages 1-22, November.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:23:p:12442-:d:688522
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    References listed on IDEAS

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    1. Roberta Bevilacqua & Sara Casaccia & Gabriella Cortellessa & Arlene Astell & Fabrizia Lattanzio & Andrea Corsonello & Paola D’Ascoli & Susy Paolini & Mirko Di Rosa & Lorena Rossi & Elvira Maranesi, 2020. "Coaching Through Technology: A Systematic Review into Efficacy and Effectiveness for the Ageing Population," IJERPH, MDPI, vol. 17(16), pages 1-14, August.
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    Cited by:

    1. Siyu Zhou & Ziling Ni & Atsushi Ogihara & Xiaohe Wang, 2022. "Behavioral Patterns of Supply and Demand Sides of Health Services for the Elderly in Sustainable Digital Transformation: A Mixed Methods Study," IJERPH, MDPI, vol. 19(13), pages 1-24, July.
    2. Joana Bernardo & João Apóstolo & Ricardo Loureiro & Elaine Santana & Nilufer Korkmaz Yaylagul & Carina Dantas & Filipa Ventura & Filipa Margarida Duque & Nina Jøranson & Minna Zechner & Willeke van St, 2022. "eHealth Platforms to Promote Autonomous Life and Active Aging: A Scoping Review," IJERPH, MDPI, vol. 19(23), pages 1-20, November.
    3. Haerawati Idris & Wahyu Pudji Nugraheni & Tety Rachmawati & Asep Kusnali & Anni Yulianti & Yuni Purwatiningsih & Syarifah Nuraini & Novia Susianti & Debri Rizki Faisal & Hidayat Arifin & Asri Maharani, 2024. "How Is Telehealth Currently Being Utilized to Help in Hypertension Management within Primary Healthcare Settings? A Scoping Review," IJERPH, MDPI, vol. 21(1), pages 1-19, January.

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