IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v17y2020i14p5100-d384734.html
   My bibliography  Save this article

The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective

Author

Listed:
  • Katya Sion

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Hilde Verbeek

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Sil Aarts

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Sandra Zwakhalen

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Gaby Odekerken-Schröder

    (Department of Marketing and Supply Chain Management, School of Business and Economics, Maastricht University, Tongersestraat 53, 6221 LM Maastricht, The Netherlands)

  • Jos Schols

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

  • Jan Hamers

    (Department of Health Services Research, Care and Public Health Research Institute, Maastricht University, Duboisdomein 30, 6229 GT Maastricht, The Netherlands
    Living Lab in Ageing and Long-Term Care, Duboisdomein 30, 6229 GT Maastricht, The Netherlands)

Abstract

It is important to assess experienced quality of care in nursing homes, as this portrays what is important to residents and helps identify what quality improvements should focus on. Connecting Conversations is a narrative method that assesses experienced quality of care from the resident’s perspective in nursing homes by having separate conversations with residents, family, and professional caregivers (triads) within a learning network. This study assessed the validity of performing the narrative method, Connecting Conversations. Trained nursing home staff (interviewers) performed the conversations in another nursing home than where they were employed. In total, 149 conversations were performed in 10 nursing homes. Findings show that experts deemed the narrative assessment method appropriate and complete to assess experienced quality of care (face validity). The questions asked appeared to capture the full construct of experienced quality of care (content validity). Additionally, there was a range in how positive conversations were and first results indicated that a nursing home scoring higher on satisfaction had more positive conversations (construct validity). More data are needed to perform additional construct validity analyses. In conclusion, Connecting Conversations shows promising results for its use as a valid narrative method to assess experienced quality of care.

Suggested Citation

  • Katya Sion & Hilde Verbeek & Sil Aarts & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-16, July.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:14:p:5100-:d:384734
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/17/14/5100/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/17/14/5100/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Milte, Rachel & Huynh, Elisabeth & Ratcliffe, Julie, 2019. "Assessing quality of care in nursing homes using discrete choice experiments: How does the level of cognitive functioning impact upon older people's preferences?," Social Science & Medicine, Elsevier, vol. 238(C), pages 1-1.
    2. Katya Sion & Hilde Verbeek & Erica de Vries & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-23, July.
    3. Ming Yi Hsu & Brendan McCormack, 2012. "Using narrative inquiry with older people to inform practice and service developments," Journal of Clinical Nursing, John Wiley & Sons, vol. 21(5‐6), pages 841-849, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Aukelien Scheffelaar & Meriam Janssen & Katrien Luijkx, 2021. "The Story as a Quality Instrument: Developing an Instrument for Quality Improvement Based on Narratives of Older Adults Receiving Long-Term Care," IJERPH, MDPI, vol. 18(5), pages 1-17, March.
    2. Reena Devi & Adam Gordon & Tom Dening, 2022. "Enhancing the Quality of Care in Long-Term Care Settings," IJERPH, MDPI, vol. 19(3), pages 1-3, January.
    3. Katya Sion & Hilde Verbeek & Erica de Vries & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-23, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Aukelien Scheffelaar & Meriam Janssen & Katrien Luijkx, 2021. "The Story as a Quality Instrument: Developing an Instrument for Quality Improvement Based on Narratives of Older Adults Receiving Long-Term Care," IJERPH, MDPI, vol. 18(5), pages 1-17, March.
    2. Reena Devi & Adam Gordon & Tom Dening, 2022. "Enhancing the Quality of Care in Long-Term Care Settings," IJERPH, MDPI, vol. 19(3), pages 1-3, January.
    3. Katya Sion & Hilde Verbeek & Erica de Vries & Sandra Zwakhalen & Gaby Odekerken-Schröder & Jos Schols & Jan Hamers, 2020. "The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective," IJERPH, MDPI, vol. 17(14), pages 1-23, July.
    4. Elena Comincioli & Eemeli Hakoköngäs & Masood Masoodian, 2022. "Identifying and Addressing Implicit Ageism in the Co-Design of Services for Aging People," IJERPH, MDPI, vol. 19(13), pages 1-25, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:17:y:2020:i:14:p:5100-:d:384734. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.