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Workplace Violence in Chinese Hospitals: The Effects of Healthcare Disturbance on the Psychological Well-Being of Chinese Healthcare Workers

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  • Nan Tang

    (Division of Psychiatry and Applied Psychology, School of Medicine, University of Nottingham, Jubilee Campus, Nottingham NG8 1BB, UK)

  • Louise E. Thomson

    (Division of Psychiatry and Applied Psychology, School of Medicine, University of Nottingham, Jubilee Campus, Nottingham NG8 1BB, UK)

Abstract

Healthcare disturbance is a form of workplace violence against healthcare workers perpetrated by patients, their relatives, and gangs hired by them. It is a prevalent phenomenon in China, where evidence suggests that it impacts on the job satisfaction of healthcare workers. This study aims to examine the relationship between healthcare disturbance, surface acting as a response to emotional labour, and depressive symptoms in Chinese healthcare workers. The study adopted a cross-sectional design and used an online survey methodology. Data were collected from 418 doctors and nurses from one hospital in China. The results showed that frequency of healthcare disturbance was positively related to surface acting and depressive symptoms, respectively; surface acting was also positively related to depression, while deep acting showed no effect on symptoms of depression. Furthermore, surface acting in response to emotional labour mediated the relationship between healthcare disturbance and depressive symptoms. The results highlight the importance of preventing healthcare disturbance and of training healthcare staff in strategies for managing emotional demands in reducing depressive symptoms in Chinese healthcare staff.

Suggested Citation

  • Nan Tang & Louise E. Thomson, 2019. "Workplace Violence in Chinese Hospitals: The Effects of Healthcare Disturbance on the Psychological Well-Being of Chinese Healthcare Workers," IJERPH, MDPI, vol. 16(19), pages 1-14, September.
    • Handle: RePEc:gam:jijerp:v:16:y:2019:i:19:p:3687-:d:272383
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    References listed on IDEAS

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    1. Liuyi Zhang & Teresa E. Stone & Jingping Zhang, 2017. "Understanding the rise of Yinao in China: A commentary on the little known phenomenon of healthcare violence," Nursing & Health Sciences, John Wiley & Sons, vol. 19(2), pages 183-187, June.
    2. Jianwei Shi & Sheng Wang & Ping Zhou & Leiyu Shi & Yu Zhang & Fei Bai & Di Xue & Xinkai Zhang, 2015. "The Frequency of Patient-Initiated Violence and Its Psychological Impact on Physicians in China: A Cross-Sectional Study," PLOS ONE, Public Library of Science, vol. 10(6), pages 1-17, June.
    3. Carine Milcent, 2018. "The Rise of Violence as a Result of Inefficiency in the Healthcare System," PSE-Ecole d'économie de Paris (Postprint) hal-01785773, HAL.
    4. Junhui Hao & Jiana Wang & Li Liu & Wei Wu & Hui Wu, 2016. "Perceived Organizational Support Impacts on the Associations of Work-Family Conflict or Family-Work Conflict with Depressive Symptoms among Chinese Doctors," IJERPH, MDPI, vol. 13(3), pages 1-13, March.
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    Cited by:

    1. Bing Liu & Naixin Zhu & Huijuan Wang & Fengyu Li & Chenghao Men, 2021. "Protecting Nurses from Mistreatment by Patients: A Cross-Sectional Study on the Roles of Emotional Contagion Susceptibility and Emotional Regulation Ability," IJERPH, MDPI, vol. 18(12), pages 1-17, June.
    2. Meiqi Wang & Haipeng Wang & Zhen Wei & Yifan Wang & Long Sun, 2022. "Association between Workplace Violence and Depressive Symptoms among Primary Healthcare Professionals in Shandong, China: Meaning in Life as a Moderator," IJERPH, MDPI, vol. 19(22), pages 1-12, November.

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