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Generational Differences in Resource Activation During Banking Digital Transformation: A Multilevel Mediation Approach

Author

Listed:
  • Ana Leal-Solís

    (Department of Business and Sociology, Faculty of Business, Finance and Tourism, Universidad de Extremadura, 10003 Cáceres, Spain)

  • Rafael Robina-Ramírez

    (Department of Business and Sociology, Faculty of Business, Finance and Tourism, Universidad de Extremadura, 10003 Cáceres, Spain)

  • Manuel Jesús Sánchez-González

    (Department of Financial Economics and Accounting, Faculty of Business, Finance and Tourism, Universidad de Extremadura, 10003 Cáceres, Spain)

Abstract

This study investigates how leadership fairness, support, well-being, and digital adaptation interact to shape employee functioning in digitally transforming banks. Using PLS-SEM (N = 594), multigroup analysis, and mediation testing, the findings reveal that resource activation operates through reciprocal emotional–technological pathways. Theoretically, digital adaptation is shown to function as a resource converter, and well-being produces cross-domain spillovers. Practically, Millennials and Generation X activate resources differently, indicating the need for differentiated transformation strategies. Full and partial mediation results underscore the centrality of support and adaptation as transmission mechanisms. Future research should explore identity-based meaning construction in digital change contexts.

Suggested Citation

  • Ana Leal-Solís & Rafael Robina-Ramírez & Manuel Jesús Sánchez-González, 2026. "Generational Differences in Resource Activation During Banking Digital Transformation: A Multilevel Mediation Approach," Administrative Sciences, MDPI, vol. 16(5), pages 1-25, May.
    • Handle: RePEc:gam:jadmsc:v:16:y:2026:i:5:p:240-:d:1947126
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