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Digital Transformation of the State: A Multivariable Model Applied to the Public Sector in Lima, Peru

Author

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  • Lorena Espina-Romero

    (Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru)

Abstract

Digital transformation has become a central strategy for modernizing the public sector. This study analyzes the relationships between digital competencies, digital literacy, change management, soft skills, technology adoption, digitization of the public function, digital public services, e-governance, the digital divide, digital transformation, and state modernization in Peru. A quantitative, cross-sectional design was applied, using Partial Least Squares Structural Equation Modeling with data collected from 379 public servants in Metropolitan Lima. The results show that digital transformation and e-governance significantly influence state modernization. Digital competencies and digital literacy play an important role in facilitating technology adoption, while soft skills mediate the link between individual capacities and institutional processes. Digitization of the public function supports efficiency in administration and connects with the provision of digital public services, which in turn improves citizen access and trust. E-governance contributes to reducing the digital divide and reinforces the delivery of digital public services. The findings extend existing frameworks by integrating technological, organizational, and human dimensions into a single model. In practical terms, the study provides guidance for policymakers to strengthen digital competencies and literacy, implement structured change management programs, reinforce soft skills in civil service, advance the digitization of administrative functions, expand digital public services, and design inclusive policies to reduce the digital divide, thereby supporting sustainable state modernization.

Suggested Citation

  • Lorena Espina-Romero, 2025. "Digital Transformation of the State: A Multivariable Model Applied to the Public Sector in Lima, Peru," Administrative Sciences, MDPI, vol. 15(9), pages 1-25, September.
    • Handle: RePEc:gam:jadmsc:v:15:y:2025:i:9:p:365-:d:1749727
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    References listed on IDEAS

    as
    1. Engkus Engkus, 2025. "The impact of digital transformation on public sector organizational commitment: A case study of public management practices," Edelweiss Applied Science and Technology, Learning Gate, vol. 9(2), pages 2256-2269.
    2. Arafat Hamdy & Ahmed Diab & Aref M. Eissa, 2025. "Digital Transformation and the Quality of Accounting Information Systems in the Public Sector: Evidence from Developing Countries," IJFS, MDPI, vol. 13(1), pages 1-22, February.
    3. Lorena Espina-Romero & Doile Ríos Parra & Humberto Gutiérrez Hurtado & Egidio Peixoto Rodriguez & Francisco Arias-Montoya & José Gregorio Noroño-Sánchez & Rosa Talavera-Aguirre & Javier Ramírez Corzo , 2024. "The Role of Digital Transformation and Digital Competencies in Organizational Sustainability: A Study of SMEs in Lima, Peru," Sustainability, MDPI, vol. 16(16), pages 1-23, August.
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