Assessing Digital Governance Maturity in the Context of Municipal Resilience: The Triadic Model, Its Dimensions and Interrelations

Different Digital Governance maturity models are established; however, limited research has examined their applicability at the local government level, particularly concerning the interrelations among dimensions such as Strategy, Employees, and Processes. Understanding these connections is vital for municipalities striving to enhance resilience through Digital Governance amidst uncertainties. This study aims to develop, justify, and empirically test a Triadic Model capturing the relationships among its dimensions, assessing Digital Governance maturity in local governments during crisis response. To achieve this, a quantitative survey was conducted across all 60 Lithuanian municipalities, and the collected data were analyzed using Confirmatory Factor Analysis (CFA) to validate the factor structure and Structural Equation Modeling (SEM) to test the hypothesized relationships among variables and latent constructs. The findings reveal significant interrelations among the model’s dimensions in enhancing municipal resilience. Research proposes a comprehensive framework for assessing Digital Governance maturity at three levels—Digital Consistency, Digital Adaptation, and Digital Transformation—and examines their interactive influence during crises. The results highlight how the dimensions of the Triadic Model collectively reflect municipal responses, emphasizing the importance of an integrated, staged approach to digitalization. This validated framework advances understanding of Digital Governance in local authorities and underscores the relevance of interrelated key dimensions for fostering resilience in uncertain contexts. In addition to model validation, the study also explores practical variations in Digital Governance maturity among Lithuanian municipalities, demonstrating the model’s applicability as a diagnostic tool for local governments.