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The Influence of Service Quality Factors in the Preferences Concerning the Use of Car and Bus


  • Laura Eboli
  • Gabriella Mazzulla


This paper describes a Stated Preferences experiment to simulate travellers’ preferences among different bus services, and between car and bus travel, by taking account of service quality factors. The experiment was designed on the basis of previous studies conducted by the authors on the same research topic. The paper proposes a rating experiment with which to investigate users’ preferences among hypothetical bus services characterized by different levels of service quality factors; in addition, the paper reports a choice experiment conducted on each user to investigate how service quality factors affect the choice between bus and private car use. The experimental data were collected by a survey carried out on a sample of passengers travelling by express bus services.

Suggested Citation

  • Laura Eboli & Gabriella Mazzulla, 2012. "The Influence of Service Quality Factors in the Preferences Concerning the Use of Car and Bus," SCIENZE REGIONALI, FrancoAngeli Editore, vol. 2012(3), pages 75-91.
  • Handle: RePEc:fan:scresc:v:html10.3280/scre2012-003005

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    References listed on IDEAS

    1. van Ommeren, Jos & Rietveld, Piet & Nijkamp, Peter, 1997. "Commuting: In Search of Jobs and Residences," Journal of Urban Economics, Elsevier, vol. 42(3), pages 402-421, November.
    2. J. M. C. Santos Silva & Silvana Tenreyro, 2006. "The Log of Gravity," The Review of Economics and Statistics, MIT Press, vol. 88(4), pages 641-658, November.
    3. Piet Rietveld & Peter Nijkamp & Jos van Ommeren, 2000. "Job mobility, residential mobility and commuting: A theoretical analysis using search theory," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 34(2), pages 213-232.
    4. van Ommeren, Jos & Rietveld, Piet & Nijkamp, Peter, 1999. "Job Moving, Residential Moving, and Commuting: A Search Perspective," Journal of Urban Economics, Elsevier, vol. 46(2), pages 230-253, September.
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    More about this item


    Scelta modale; qualità del servizio; esperimento SP;

    JEL classification:

    • C53 - Mathematical and Quantitative Methods - - Econometric Modeling - - - Forecasting and Prediction Models; Simulation Methods
    • C83 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Survey Methods; Sampling Methods
    • R41 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Transportation: Demand, Supply, and Congestion; Travel Time; Safety and Accidents; Transportation Noise


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