A Study on the Effects of Client Company Information on the On-Site Logistics and Processes in a Supply Chain: A New Design Approach using Quality Function Deployment

Recently, manufacturing companies have to construct supply chains considering the contingencies of global clients. In order to meet global demand, companies are required to quickly grasp the information which is disseminated in the supply chain. This study focuses on business to business (B to B) manufacturing model in a supply chain. Generally, manufacturing companies which supply the products to client companies engaged in B to B structures deliver the products according to the client companies’ order. Manufacturing companies subsequently deliver the product depending on the order specifications that determine the delivery time, the order quantity, the order quality and so on. Therefore, the orders requisitioned by client companies might cause some impacts on the operations in the companies engaged in B to B structures in the supply chain. We suggest a new approach to solving the operation problems using Quality Function Deployment (QFD). QFD is a powerful methodology and is effective in organizing manufacturing information and setting the quality of design. A case study is given to show the implementation of the proposed methodology.