Analysis of Mobile Applications Supporting Public Transport in Smart Cities on the Example of Poland

Purpose: The main purpose of this article is to present the role played by urban mobility apps, as well as to learn about their functions and the impact they have on public transportation. In addition, the social survey conducted in the article made it possible to learn about the opinions of mobile app users, as well as to identify areas for improvement. Design/Methodology/Approach: A social survey based on an online survey of people using public transportation services. The survey sample included travelers living in different areas of Poland, which enabled more accurate inferences to be made about the general population. Findings: The results of the survey showed that the vast majority of respondents use mobile applications to support public transportation, the most frequently used application by respondents is Jakdojade, it is also the best rated by them. The most important functionalities for users are determining the route from point A to point B, the availability of timetables and the ability to determine the total travel time. The survey also indicated areas for improvement, such as increasing the availability of the app to include more cities and expanding the function of purchasing various types of tickets. Practical Implications: The results can be a valuable source of knowledge not only for application developers, but also for transportation carriers, city decision-makers, as well as anyone interested in the topic of smart cities. Originality/Value: The original study was based on a proprietary online survey with a sample of 1,000 respondents.