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Human Resources Development and ICT Contribution to the Tourist Destination Competitiveness

Author

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  • Ramona Gruescu
  • Roxana Nanu
  • Anca Tanasie

Abstract

The paper envisages aspects concerning identification of the competitive advantage of a tourist destination from a double perspective: the critical contribution of the employees and the ICT impact on promoting and selling the destination. Research methodology includes „bottom to top” analysis of the mentioned indicators. Thus, results include the eficientisation of tourist businesses and destinations due to both human element development and ICT technologies. Two essential basis of the competitive advantage are isolated: differentiation and cost advantage. ICT creates a series of new working types through new applications and its use in management and distribution of key functions such as yield.

Suggested Citation

  • Ramona Gruescu & Roxana Nanu & Anca Tanasie, 2009. "Human Resources Development and ICT Contribution to the Tourist Destination Competitiveness," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 87-100.
  • Handle: RePEc:ers:journl:v:xii:y:2009:i:4:p:87-100
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    Keywords

    tourist destination; competitiveness; training and education; information technology;

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration
    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology

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