Corporate social responsibility: a study of Kazakhstan corporate sector
Purpose - The main purpose of this research is to know the attitudinal displays of Kazakhstan companies towards corporate social responsibility. Apart from this, the paper also seeks to analyze the opinions of Kazakh employees, customers and the general public about their companies' socially responsible actions. Design/methodology/approach - After a thorough revision of the relevant literature on corporate social responsibility, through well structured questionnaires and informal personal interviews with 50 Kazakh companies from both manufacturing and service sectors' concerned officials, the study analyzed CSR towards Kazakh owners or shareholders, employees, customers, creditors and suppliers, general public or community at large and government. To cross-validate, the paper also carried out a separate survey to collect the opinions of 100 employees, 100 customers, and 100 members of the general public. These collected data were analyzed by using SPSS and Microsoft Excel software packages. Findings - Kazakhstan companies conveyed a difference of opinion in almost every stakeholder area because of the present day economic crunch. Related to consumers, only 68 percent of companies recognized the provision of effective after-sales service and 62 percent only promised to extend courteous service. Most importantly, only 58 percent of the Kazakh business community acknowledged following a fair trade policy. Related to the cross-validation part, a meagre 8.57 percent of employees were not content with companies' policies, 12.86 percent of customers thought they were exploited and another 11.20 percent of the general public were not pleased with the social actions of Kazakh companies. Practical implications - The study presents required information relating to Kazakhstan companies about the expectations of different stakeholders regarding revising their existing plans, policies, strategies and programs for maintaining healthy and affable relations. Originality/value - The research paper provides a strong information base for both Kazakh companies and academicians to understand the various expectations of all the key interest groups in general and employees, customers and the general public in particular.
If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Volume (Year): 6 (2010)
Issue (Month): 1 (March)
|Contact details of provider:|| Web page: http://www.emeraldinsight.com|
|Order Information:|| Postal: Emerald Group Publishing, Howard House, Wagon Lane, Bingley, BD16 1WA, UK|
Web: http://www.emeraldinsight.com/srj.htm Email:
When requesting a correction, please mention this item's handle: RePEc:eme:srjpps:v:6:y:2010:i:1:p:33-44. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Louise Lister)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.