IDEAS home Printed from https://ideas.repec.org/a/eme/mrrpps/v35y2012i7p556-576.html
   My bibliography  Save this article

The role of organisational capabilities in the formation of value networks in public transport services

Author

Listed:
  • Heiko Gebauer
  • Mikael Johnson
  • Bo Enquist

Abstract

Purpose - The purpose of this paper is to explore the role of organisational capabilities (dynamic and operational) in the formation of value networks in the context of public transport services. Design/methodology/approach - The theoretical argument is substantiated with qualitative data from four narratives on value network formations in the Swiss public transport system. These four narratives cover two types of new value networks: incremental improvements in established value networks; and radical leaps in emerging value networks. Findings - These two types of new value networks entail the co‐evolution of different dynamic and operational capabilities. Research limitations/implications - The study is limited by the qualitative research approach. Practical implications - Public transport operators can utilise the findings on organisational capabilities to guide incremental improvements in their existing value network and/or radical leaps into an emerging value network. Social implications - Governments should not only seek to increase transport capacity, but also aim to develop value networks to enhance public transport service experiences. Originality/value - The paper applies value‐network thinking to public transport services. It offers a comprehensive framework to help organisations manage the formation of value networks. The results provide testable propositions that can be used to guide future research.

Suggested Citation

  • Heiko Gebauer & Mikael Johnson & Bo Enquist, 2012. "The role of organisational capabilities in the formation of value networks in public transport services," Management Research Review, Emerald Group Publishing Limited, vol. 35(7), pages 556-576, June.
    • Handle: RePEc:eme:mrrpps:v:35:y:2012:i:7:p:556-576
    DOI: 10.1108/01409171211238802
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/01409171211238802/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://www.emerald.com/insight/content/doi/10.1108/01409171211238802/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1108/01409171211238802?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Milena Klasing Chen & Sophie Hooge & Blanche Segrestin, 2015. "Creating value for everyone – when product design crafts ecosystem regulations," Post-Print hal-01147408, HAL.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:mrrpps:v:35:y:2012:i:7:p:556-576. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.