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Supervisor negative feedback and employee creativity: the role of task crafting and prosocial motivation

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  • Quoc Tan Phan
  • Thi Thanh Bui
  • Cong Thuan Le
  • Ngoc Phuong Anh Tran
  • Thi Y Nhi Nguyen

Abstract

PurposeThis study aims to analyze the underlying mechanism of task crafting in linking supervisor negative feedback and employee creativity. Moreover, this study investigates the role of prosocial motivation, which can be viewed as a moderator in the unpredictable correlation between supervisor negative feedback and employee creativity.Design/methodology/approachThe data was collected from 327 employees working at travel agencies and hotel businesses in Vietnam. Structural equation modeling was used to analyze the data and evaluate the study hypotheses.FindingsThe findings confirm the positive effect of supervisor negative feedback and employee creativity, especially mediated through task crafting. In addition, prosocial motivation moderates the significant relationship between supervisor negative feedback and employee creativity.Originality/valueTo the best of the authors’ knowledge, this study provides one of the earliest insights into how task crafting bridges supervisor negative feedback and employee creativity. This study provides new insights into how prosocial motivation supports the connection between supervisor behavior and employee creative performance.

Suggested Citation

  • Quoc Tan Phan & Thi Thanh Bui & Cong Thuan Le & Ngoc Phuong Anh Tran & Thi Y Nhi Nguyen, 2026. "Supervisor negative feedback and employee creativity: the role of task crafting and prosocial motivation," Management Research Review, Emerald Group Publishing Limited, vol. 49(11), pages 1361-1376, September.
    • Handle: RePEc:eme:mrrpps:mrr-04-2025-0244
    DOI: 10.1108/MRR-04-2025-0244
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