Unveiling the silence: analyzing the impact of supervisor ostracism on employee silence through a multifaceted framework

PurposeThe purpose of this study is to identify the negative pathway by which supervisor ostracism affects employee silence and causes conflicts by using the psychological contract theory. The study develops and tests an integrated model consisting of supervisor ostracism, role conflict, relational conflict, task conflict, emotional fatigue and employee silence. This study also provides a comprehensive understanding of the framework considering the relationship between supervisor ostracism and employee silence.Design/methodology/approachA purposive sampling technique and self-administered questionnaires were used in this study of 303 public sector personnel. This study uses the Mplus software, the data were analyzed using exploratory and confirmatory factor analyses.FindingsAccording to the results, supervisor ostracism has a strong impact on employee silence. This effect is mediated progressively by role, task and relational conflict, as well as fatigue. According to the findings, organizations should prioritize addressing supervisor ostracism to build a healthy work environment that promotes employee well-being and encourages employee voice.Originality/valueThis study’s novelty comes from its analysis of the sequential mediation of role, task and relational conflict, as well as emotional fatigue, in the relationship between supervisor ostracism and employee silence. The study’s findings add to the body of literature concerning management development (supervisors), conflict handling and employees’ attitudes and behaviors by offering a thorough grasp of the detrimental effects of supervisor ostracism on employee silence as well as useful recommendations for businesses looking to promote productive workplaces.