“Vous parlez anglais?” “Pas du tout”: cross-cultural challenges faced by Chinese inpatriates in France

Purpose - China is playing an increasingly prominent role in global business. However, there has been relatively little research on Chinese inpatriates working in Western countries, particularly in non-Anglo cultural contexts. This study attempts to explore the process of cross-cultural adjustment (CCA) and integration into corporate headquarters of Chinese inpatriates working in France, including the favorable factors that accelerate this process. Design/methodology/approach - Based on a qualitative, single-case study of Group X, a pseudonym for a French multinational enterprise, the authors drew on semi-structured interviews with 18 Chinese inpatriates and investigated their CCA and integration process at the French headquarters of their employer. Findings - The CCA and integration process of Chinese inpatriates at the French headquarters includes three stages: honeymoon and/or crisis period, adjustment and/or integration period and mutual growth period. Chinese inpatriates mainly face language barriers and Sino-French cross-cultural challenges. They overcome these challenges by learning the language and culture of the host country and using co-cultural and cross-cultural Guanxi. Experiences vary, with some Chinese inpatriates bypassing the honeymoon and/or crisis stage and entering directly into the adjustment and/or integration stage and some even leapfrogging both initial phases to attain a stage of mutual growth. Favorable factors for this CCA and integration acceleration include experience of living abroad, the host country language proficiency, organizational service support and the English working environment. Originality/value - The study enhances the theoretical framework of Chinese expatriates’ psychological adjustment process through two key contributions. First, it enriches the three stages by incorporating new aspects, namely the honeymoon facet at the crisis stage, the integration into the headquarters facet at the self-adjust stage and the promoting organizational growth facet at self-growth stage. Second, it adds precision to the horizontal timeline by incorporating two additional initial points for the adjustment and integration process. Until now, Chinese inpatriates and the French context have received little attention, and this research takes a step forward by illuminating the CCA and integration process of Chinese inpatriates in this non-Anglophone country.