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Evolución y resultados de la gestión de la calidad en las empresas de la comunidad autónoma del País Vasco

Author

Listed:
  • Iñaki Heras Saizarbitoria

    (Universidad del Pais Vasco.UPV-EHU)

  • Germán Arana Landín

    (Universidad del Pais Vasco.UPV-EHU)

  • Martí Casadesús Fa

    (Universitat de Girona)

Abstract

In this article the authors analyze the incidence and the diffusion of Quality Management practices within the Basque firms during the last years. ISO 9000 and EFQM models’ diffusion is analyzed. The motivations that lead companies to establish these standard and models, as well as their effects on companies’ performance are analyzed, based on a set of different quantitative and qualitative surveys carried out in the Basque Autonomous Region in recent years.

Suggested Citation

  • Iñaki Heras Saizarbitoria & Germán Arana Landín & Martí Casadesús Fa, 2003. "Evolución y resultados de la gestión de la calidad en las empresas de la comunidad autónoma del País Vasco," EKONOMIAZ. Revista vasca de Economía, Gobierno Vasco / Eusko Jaurlaritza / Basque Government, vol. 54(03), pages 180-205.
    • Handle: RePEc:ekz:ekonoz:2003310
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    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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