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Characteristics Importance And Effect Of Empowerment In Hotel Enterprises A Study About Consumers’ Buying Behavior Patterns And Their Demographic And Socio-Cultural Characteristics

Author

Listed:
  • Tülay GÜZEL

    (Canakkale Onsekiz Mart University)

  • Sule AYDIN TÜKELTÜRK

    (Canakkale Onsekiz Mart University)

  • Emrah ÖZKUL

    (Duzce University)

Abstract

Empowerment is the most popular concept among modern management and organization applications, which improves the decisional authorities of employees and supports their personal development. Personnel empowerment is the most suitable management understanding considering the familiarizing of an organization with employees, showing that they were esteemed by the managerial level and enhancing their participation to their work. In the labor intensive tourism sector, empowerment applications play an important role increasing the employees’ productivity and ensuring the organizational efficiency. The permanence and success of hotel enterprises which give priority to customer satisfaction and personnel satisfaction depend on the quality of the personnel and on a continuous increase in this quality. This study determines the dimensions of the subject, explains how this subject is perceived by managers and employees, and what are the conditions of success.

Suggested Citation

  • Tülay GÜZEL & Sule AYDIN TÜKELTÜRK & Emrah ÖZKUL, 2008. "Characteristics Importance And Effect Of Empowerment In Hotel Enterprises A Study About Consumers’ Buying Behavior Patterns And Their Demographic And Socio-Cultural Characteristics," Ege Academic Review, Ege University Faculty of Economics and Administrative Sciences, vol. 8(2), pages 419-436.
    • Handle: RePEc:ege:journl:v:8:y:2008:i:2:p:419-436
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    JEL classification:

    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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