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Hizmet Isletmelerinde Calisanlarin Etik Olmayan Davranislara Iliskin Degerlendirmeleri Otel Isletmelerinde Bir Uygulama

Listed author(s):
  • Inci Varinli


    (Erciyes Universitesi Iktisadi ve Idari Bilimler Fakultesi)

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    Konaklama sektorunun ulke ekonomisine ve istihdama katkilarini goz ardi etmek mumkun degildir. Bu denli onemli bir sektordeki isletmelerin basarini yonlendiren iki onemli konu ise kalite ve etiktir. Bu calismada, otel isletmelerinde cesitli duzeylerde calisanlarin etik olmayan uygulamalara iliskin kanaatleri ogrenilmeye calisilmistir. Kapadokya Bolgesi’nde faaliyet gosteren uc ve dort yildizli otel calisanlarina yapilan anket uygulamasi sonucunda, genel olarak cevaplayicilarin etik olmayan uygulamalari tasvip etmedikleri ortaya cikmistir. Ayrica, calisanlarin isletmedeki pozisyonlarina gore degerlendirmelerinin farkli oldugu bulunmustur. Calismanin onemli bulgularindan biri de, isletme olcegine gore calisanlarin bazi etik olmayan uygulamalarda biraz daha esnek olmalaridir.

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    Article provided by Ege University Faculty of Economics and Administrative Sciences in its journal Ege Academic Review.

    Volume (Year): 4 (2004)
    Issue (Month): 1 ()
    Pages: 44-53

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    Handle: RePEc:ege:journl:v:4:y:2004:i:1:p:44-53
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