Requirements for trustworthy AI-enabled automated decision-making in the public sector: A systematic review
Author
Abstract
Suggested Citation
DOI: 10.1016/j.techfore.2025.124076
Download full text from publisher
As the access to this document is restricted, you may want to
for a different version of it.References listed on IDEAS
- Gefen, David, 2000. "E-commerce: the role of familiarity and trust," Omega, Elsevier, vol. 28(6), pages 725-737, December.
- Yu-Che Chen & Michael J. Ahn & Yi-Fan Wang, 2023. "Artificial Intelligence and Public Values: Value Impacts and Governance in the Public Sector," Sustainability, MDPI, vol. 15(6), pages 1-22, March.
- Desouza, Kevin C. & Dawson, Gregory S. & Chenok, Daniel, 2020. "Designing, developing, and deploying artificial intelligence systems: Lessons from and for the public sector," Business Horizons, Elsevier, vol. 63(2), pages 205-213.
- Poszler, Franziska & Lange, Benjamin, 2024. "The impact of intelligent decision-support systems on humans' ethical decision-making: A systematic literature review and an integrated framework," Technological Forecasting and Social Change, Elsevier, vol. 204(C).
- Palladino, Nicola, 2023. "A ‘biased’ emerging governance regime for artificial intelligence? How AI ethics get skewed moving from principles to practices," Telecommunications Policy, Elsevier, vol. 47(5).
- Kuziemski, Maciej & Misuraca, Gianluca, 2020. "AI governance in the public sector: Three tales from the frontiers of automated decision-making in democratic settings," Telecommunications Policy, Elsevier, vol. 44(6).
- Fosso Wamba, Samuel & Bawack, Ransome Epie & Guthrie, Cameron & Queiroz, Maciel M. & Carillo, Kevin Daniel André, 2021. "Are we preparing for a good AI society? A bibliometric review and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 164(C).
- Hurmelinna-Laukkanen, Pia & Yang, Jialei, 2022. "Distinguishing between appropriability and appropriation: A systematic review and a renewed conceptual framing," Research Policy, Elsevier, vol. 51(1).
- Scott Thiebes & Sebastian Lins & Ali Sunyaev, 2021. "Trustworthy artificial intelligence," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(2), pages 447-464, June.
- Deepa, R. & Sekar, Srinivasan & Malik, Ashish & Kumar, Jitender & Attri, Rekha, 2024. "Impact of AI-focussed technologies on social and technical competencies for HR managers – A systematic review and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
- Paul Henman, 2020. "Improving public services using artificial intelligence: possibilities, pitfalls, governance," Asia Pacific Journal of Public Administration, Taylor & Francis Journals, vol. 42(4), pages 209-221, October.
- Berman, Alexander & de Fine Licht, Karl & Carlsson, Vanja, 2024. "Trustworthy AI in the public sector: An empirical analysis of a Swedish labor market decision-support system," Technology in Society, Elsevier, vol. 76(C).
- Hengstler, Monika & Enkel, Ellen & Duelli, Selina, 2016. "Applied artificial intelligence and trust—The case of autonomous vehicles and medical assistance devices," Technological Forecasting and Social Change, Elsevier, vol. 105(C), pages 105-120.
- repec:oup:jirelw:v:34:y:2022:i:3-4:p:373-397. is not listed on IDEAS
- Bernd W. Wirtz & Paul F. Langer & Carolina Fenner, 2021. "Artificial Intelligence in the Public Sector - a Research Agenda," International Journal of Public Administration, Taylor & Francis Journals, vol. 44(13), pages 1103-1128, October.
- Balázs Bodó & Heleen Janssen, 2022. "Maintaining trust in a technologized public sector [Machine Bias]," Policy and Society, Darryl S. Jarvis and M. Ramesh, vol. 41(3), pages 414-429.
- Bernd W. Wirtz & Jan C. Weyerer & Carolin Geyer, 2019. "Artificial Intelligence and the Public Sector—Applications and Challenges," International Journal of Public Administration, Taylor & Francis Journals, vol. 42(7), pages 596-615, May.
- Tapani Rinta-Kahila & Ida Someh & Nicole Gillespie & Marta Indulska & Shirley Gregor, 2022. "Algorithmic decision-making and system destructiveness: A case of automatic debt recovery," European Journal of Information Systems, Taylor & Francis Journals, vol. 31(3), pages 313-338, May.
- Kathrin Hartmann & Georg Wenzelburger, 2021. "Uncertainty, risk and the use of algorithms in policy decisions: a case study on criminal justice in the USA," Policy Sciences, Springer;Society of Policy Sciences, vol. 54(2), pages 269-287, June.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Khalid Alshehhi & Ali Cheaitou & Hamad Rashid, 2025. "Investigating risk elements and critical success factors for AI procurement projects in the public sector: a qualitative approach based on UAE public organisations," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 16(2), pages 446-467, February.
- Zhang, Weidong & Zuo, Na & He, Wu & Li, Songtao & Yu, Lu, 2021. "Factors influencing the use of artificial intelligence in government: Evidence from China," Technology in Society, Elsevier, vol. 66(C).
- Tan Yigitcanlar & Rashid Mehmood & Juan M. Corchado, 2021. "Green Artificial Intelligence: Towards an Efficient, Sustainable and Equitable Technology for Smart Cities and Futures," Sustainability, MDPI, vol. 13(16), pages 1-14, August.
- MEDAGLIA Rony & MIKALEF Patrick & TANGI Luca, 2024. "Competences and governance practices for artificial intelligence in the public sector," JRC Research Reports JRC138702, Joint Research Centre.
- Ramendra Verma & Shikha Kapoor, 2024. "Exploring barriers to acceptance of artificial intelligence in social welfare schemes of governments in India – a systematic literature review," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 15(11), pages 5139-5156, November.
- Atabek Atabekov, 2023. "Public Functions Implementation by Artificial Intelligence: Current Practices and Prospects for Common Measures within Particular Periods across Continents and Regions," Societies, MDPI, vol. 13(7), pages 1-24, July.
- Zhou, Zhikai & Liu, Dewen & Chen, Zhongjie & Pancho, Martin, 2025. "Government adoption of generative artificial intelligence and ambidextrous innovation," International Review of Economics & Finance, Elsevier, vol. 98(C).
- Yogesh K. Dwivedi & A. Sharma & Nripendra P. Rana & M. Giannakis & P. Goel & Vincent Dutot, 2023. "Evolution of Artificial Intelligence Research in Technological Forecasting and Social Change: Research Topics, Trends, and Future Directions," Post-Print hal-04292607, HAL.
- René Riedl, 2022. "Is trust in artificial intelligence systems related to user personality? Review of empirical evidence and future research directions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2021-2051, December.
- Yu-Che Chen & Michael J. Ahn & Yi-Fan Wang, 2023. "Artificial Intelligence and Public Values: Value Impacts and Governance in the Public Sector," Sustainability, MDPI, vol. 15(6), pages 1-22, March.
- Rocco, Salvatore, 2022. "Implementing and managing Algorithmic Decision-Making in the public sector," SocArXiv ex93w, Center for Open Science.
- Goran Trajkovski, 2024. "Bridging the public administration‐AI divide: A skills perspective," Public Administration & Development, Blackwell Publishing, vol. 44(5), pages 412-426, December.
- Noha Diab & Nicoleta Isac & Cosmin Dobrin, 2022. "Artificial Intelligence (AI) and Jobs: The Impact of Pandemic on Governmental Organizations in Istanbul - Turkey," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 23(1), pages 46-64, March.
- Huang, Lei & Ladikas, Miltos & Schippl, Jens & He, Guangxi & Hahn, Julia, 2023. "Knowledge mapping of an artificial intelligence application scenario: A bibliometric analysis of the basic research of data-driven autonomous vehicles," Technology in Society, Elsevier, vol. 75(C).
- Zeng, Ying & Liu, Xinyi & Zhang, Xinyuan & Li, Zhiyong, 2024. "Retrospective of interdisciplinary research on robot services (1954–2023): From parasitism to symbiosis," Technology in Society, Elsevier, vol. 78(C).
- Robertson, Jeandri & Ferreira, Caitlin & Botha, Elsamari & Oosthuizen, Kim, 2024. "Game changers: A generative AI prompt protocol to enhance human-AI knowledge co-construction," Business Horizons, Elsevier, vol. 67(5), pages 499-510.
- Ahmed Ibrahim Alzahrani & T. Ramayah & Nalini Suppiah & Osama Alfarraj & Nasser Alalwan, 2020. "Modeling Blog Usage From a Developing Country Perspective Using Structural Equation Modeling (SEM)," SAGE Open, , vol. 10(3), pages 21582440209, July.
- Maggie Wang, Yazhu & Matook, Sabine & Dennis, Alan R., 2024. "Unintended consequences of humanoid service robots: A case study of public service organizations," Journal of Business Research, Elsevier, vol. 174(C).
- Dumpe Maira, 2015. "Online Marketing Issues of Real Estate Companies: A Case of Latvia," Baltic Journal of Real Estate Economics and Construction Management, Sciendo, vol. 3(1), pages 130-139, December.
- Vlad Rosca, 2015. "Customer attitudes towards buying e-books: Perspectives from a Romanian publishing house," Journal of Community Positive Practices, Catalactica NGO, issue 4, pages 105-111.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:215:y:2025:i:c:s0040162525001076. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.