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The role of performance indicators in changing the autonomy of the general practice profession in the UK

Author

Listed:
  • Exworthy, M.
  • Wilkinson, E. K.
  • McColl, A.
  • Moore, M.
  • Roderick, P.
  • Smith, H.
  • Gabbay, J.

Abstract

Performance indicators (PIs) are widely used across the UK public sector, but they have only recently been applied to clinical care. In doing so, they challenge a previously guarded aspect of clinical autonomy--the assessment of work performance. This "challenge" is specific to a primary care setting and in the general practice profession. This paper reviews the qualitative findings from an empirical study within one English primary care group on the response to a set of clinical PIs relating to general practitioners (GPs) in terms of the effect upon their clinical autonomy. Prior to interviews with GPs, primary care teams received feedback on their clinical performance as judged by indicators. Five themes were crucial in understanding GPs responses: the credibility of PIs, the growing need to demonstrate competence, perceptions of autonomy, the ulterior purpose of PIs, and the identity of the assessor of their performance. PIs are playing a key role in changing the locus of performance assessment along two dimensions: location and expertise. As the locus helps to determine the nature of clinical autonomy, it is likely to have implications for the nature of the general practice profession.

Suggested Citation

  • Exworthy, M. & Wilkinson, E. K. & McColl, A. & Moore, M. & Roderick, P. & Smith, H. & Gabbay, J., 2003. "The role of performance indicators in changing the autonomy of the general practice profession in the UK," Social Science & Medicine, Elsevier, vol. 56(7), pages 1493-1504, April.
  • Handle: RePEc:eee:socmed:v:56:y:2003:i:7:p:1493-1504
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    Citations

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    Cited by:

    1. Kitchener, Martin & Caronna, Carol A. & Shortell, Stephen M., 2005. "From the doctor's workshop to the iron cage? Evolving modes of physician control in US health systems," Social Science & Medicine, Elsevier, vol. 60(6), pages 1311-1322, March.
    2. Nigam, Amit, 2012. "The effects of institutional change on geographic variation and health services use in the USA," Social Science & Medicine, Elsevier, vol. 74(3), pages 323-331.
    3. Nigam, Amit, 2012. "Changing health care quality paradigms: The rise of clinical guidelines and quality measures in American medicine," Social Science & Medicine, Elsevier, vol. 75(11), pages 1933-1937.
    4. Sara Barsanti & Manila Bonciani & Federico Vola & Luca Pirisi, 2016. "Innovatori, indecisi, bisognosi o autonomi. I medici di medicina generale tra integrazione e accountability," MECOSAN. Menagement e economia sanitaria, FrancoAngeli Editore, vol. 2016(98), pages 9-39.
    5. van der Geer, Eric & van Tuijl, Harrie F.J.M. & Rutte, Christel G., 2009. "Performance management in healthcare: Performance indicator development, task uncertainty, and types of performance indicators," Social Science & Medicine, Elsevier, vol. 69(10), pages 1523-1530, November.

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