IDEAS home Printed from https://ideas.repec.org/a/eee/socmed/v42y1996i7p1085-1093.html
   My bibliography  Save this article

Age and health status in a patient satisfaction survey

Author

Listed:
  • Cohen, G.

Abstract

A picture of patients' satisfaction with interpersonal aspects of hospital-based care (including out-patient and accident and emergency services) was obtained from a postal survey of the general population of Lothian Region in south-east Scotland. Results were broadly in agreement with other national surveys and emphasized the high importance patients attach to being encouraged to ask questions about their treatment, and having their choices explained, including the right to a second opinion. Dissatisfaction decreased markedly with age, and also showed a weaker but significant association with measures of psychosocial health and pain. Social class was associated with feeling patronized or ignored by doctors. The opposite directions of the associations of satisfaction with older age and poorer health respectively, and the necessary correlation between age and health, imply that the effects of health status and age on satisfaction should be estimated from a multivariate model.

Suggested Citation

  • Cohen, G., 1996. "Age and health status in a patient satisfaction survey," Social Science & Medicine, Elsevier, vol. 42(7), pages 1085-1093, April.
    • Handle: RePEc:eee:socmed:v:42:y:1996:i:7:p:1085-1093
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/0277-9536(95)00315-0
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Xiaojing Fan & Min Su & Yaxin Zhao & Duolao Wang, 2021. "Dissatisfaction with Local Medical Services for Middle-Aged and Elderly in China: What Is Relevant?," IJERPH, MDPI, vol. 18(8), pages 1-12, April.
    2. Bikker, Annemieke P. & Thompson, Andrew G.H., 2006. "Predicting and comparing patient satisfaction in four different modes of health care across a nation," Social Science & Medicine, Elsevier, vol. 63(6), pages 1671-1683, September.
    3. Anna Ruelens, 2022. "Analyzing user-generated content using natural language processing: a case study of public satisfaction with healthcare systems," Journal of Computational Social Science, Springer, vol. 5(1), pages 731-749, May.
    4. D C Sah & Yogesh Kumar, 2015. "Client Satisfaction Exit Interviews: Assessing Quality of Public Health Institutions through Generated Feedback," Vikalpa: The Journal for Decision Makers, , vol. 40(1), pages 42-61, March.
    5. Wellstood, Katie & Wilson, Kathi & Eyles, John, 2005. ""Unless you went in with your head under your arm": Patient perceptions of emergency room visits," Social Science & Medicine, Elsevier, vol. 61(11), pages 2363-2373, December.
    6. I-Chan Huang & Francesca Dominici & Constantine Frangakis & Gregory B. Diette & Cheryl L. Damberg & Albert W. Wu, 2005. "Is Risk-Adjustor Selection More Important Than Statistical Approach for Provider Profiling? Asthma as an Example," Medical Decision Making, , vol. 25(1), pages 20-34, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:socmed:v:42:y:1996:i:7:p:1085-1093. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/315/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.