IDEAS home Printed from https://ideas.repec.org/a/eee/scaman/v18y2002i2p173-195.html
   My bibliography  Save this article

Configurations in quality management

Author

Listed:
  • Neergaard, P.

Abstract

Current quality literature often appears to assume that its recommendations are universally applicable, implying that the models can be used by all businesses. Adopting a contingency theory approach, this paper argues that the management of quality can be organised in a variety of ways. Based on an empirical survey of quality work in Danish companies, five configurations of quality work are developed. The study investigates some factors that seem likely to determine whether a company chooses one configuration rather than another. Quality control, the organisation of quality work and certification are illustrated in individual configurations. Finally, the results of quality work in individual configurations are presented. The analysis demonstrates that each configuration represents a significantly different way of addressing and controlling quality in companies.

Suggested Citation

  • Neergaard, P., 2002. "Configurations in quality management," Scandinavian Journal of Management, Elsevier, vol. 18(2), pages 173-195, June.
    • Handle: RePEc:eee:scaman:v:18:y:2002:i:2:p:173-195
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0956522100000385
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sluismans, Raf, 2003. "Looking for synergy in organizations: The role of the concept of configuration in contemporary theory," Research Memorandum 014, Maastricht University, Maastricht Economic Research Institute on Innovation and Technology (MERIT).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:scaman:v:18:y:2002:i:2:p:173-195. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/872/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.