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Service delivery to moving demand points using mobile servers

Author

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  • Menezes, Mozart B.C.
  • Ketzenberg, Michael
  • Oliva, Rogelio
  • Metters, Rich

Abstract

We consider serving moving customers that follow a structured route through a system. Demand for resources by these customers occurs during their time in the system and is met at discrete points. Demand can be probabilistic and multiple service attempts may be desired as customers move through the system. The decision of interest is how to meet demand with mobile servers. We develop a model to structure the problem, answer the research question, and determine when a server should move between locations as well as how long the server should stay in any one location.

Suggested Citation

  • Menezes, Mozart B.C. & Ketzenberg, Michael & Oliva, Rogelio & Metters, Rich, 2015. "Service delivery to moving demand points using mobile servers," International Journal of Production Economics, Elsevier, vol. 168(C), pages 158-166.
    • Handle: RePEc:eee:proeco:v:168:y:2015:i:c:p:158-166
    DOI: 10.1016/j.ijpe.2015.06.024
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    Cited by:

    1. Yee, Rachel W.Y. & Guo, Yujuan & Yeung, Andy C.L., 2015. "Being close or being happy? The relative impact of work relationship and job satisfaction on service quality," International Journal of Production Economics, Elsevier, vol. 169(C), pages 391-400.

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    Keywords

    Moving demand points; Traveling salesman;

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