Author
Listed:
- Hu, Hai-hua
- Xu, Yijia
- Hong, Jiarui
- Chen, Sitong
- Hou, Xinyang
- Su, Jiayu
- Tao, Jingjing
Abstract
The rapid proliferation of generative artificial intelligence (AI) has disrupted creative industries, sparking intense debate regarding consumer responses to algorithmic creativity. To reconcile conflicting narratives of algorithm appreciation and aversion, this research draws on the effort heuristic to conceptualize a distinct decoupling of aesthetic utility from economic worth in AI art. Across one field experiment and four online scenario-based studies, we demonstrate that while AI-generated art elicits aesthetic pleasure and interest comparable to human-created works, it suffers a severe penalty in economic valuation (Studies 1a & 1b). This devaluation is driven primarily by the effort heuristic—the perception of low production effort—rather than essentialist concerns regarding the soul of art (Study 2). Consequently, explicitly disclosing human-in-the-loop effort (e.g., iterative tuning and curation) significantly mitigates this discount by elevating perceived effort (Study 3). Furthermore, we identify payment mode as a critical boundary condition: a voluntary tipping model, which frames payment as rewarding human labor, is far more effective than a traditional fixed-price purchase model in restoring economic value (Study 4). These findings advance the theoretical understanding of value construction in the generative age and provide actionable, process-centric strategies for monetizing AI-generated content.
Suggested Citation
Hu, Hai-hua & Xu, Yijia & Hong, Jiarui & Chen, Sitong & Hou, Xinyang & Su, Jiayu & Tao, Jingjing, 2026.
"The effort heuristic in the generative age: Why consumers aesthetically appreciate AI art but refuse to pay,"
Journal of Retailing and Consumer Services, Elsevier, vol. 92(C).
Handle:
RePEc:eee:joreco:v:92:y:2026:i:c:s0969698926001244
DOI: 10.1016/j.jretconser.2026.104843
Download full text from publisher
As the access to this document is restricted, you may want to
for a different version of it.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:joreco:v:92:y:2026:i:c:s0969698926001244. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
We have no bibliographic references for this item. You can help adding them by using this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/journal-of-retailing-and-consumer-services .
Please note that corrections may take a couple of weeks to filter through
the various RePEc services.