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Managerial insights into trust, control, and performance in remote work environments

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  • Tønnessen, Øystein
  • Baah-Peprah, Prince
  • Flåten, Bjørn-Tore
  • Larsen, Thomas Bjørnson

Abstract

This study examines managerial perspectives on remote work and their implications for employee performance. Structural equation modeling was used to analyze data from 288 managers responsible for 8,351 employees. The findings show that manager–employee trust and employees’ ability to work effectively remotely shape remote work adoption. Trust and the degree of remote work have stronger effects on informal controls than on formal controls. The impact of remote work on performance is partially mediated by informal controls, while formal controls do not mediate performance. Requirements risk negatively affects performance and weakens the positive effect of informal controls on performance, whereas the corresponding interaction with formal controls is not significant. These findings highlight the importance of trust, control strategies, and mitigating requirements risk in optimizing performance in remote work settings. By showing how trust and control shape managerial decisions and employee performance, this study enhances our understanding of remote work management.

Suggested Citation

  • Tønnessen, Øystein & Baah-Peprah, Prince & Flåten, Bjørn-Tore & Larsen, Thomas Bjørnson, 2026. "Managerial insights into trust, control, and performance in remote work environments," Journal of Business Research, Elsevier, vol. 215(C).
    • Handle: RePEc:eee:jbrese:v:215:y:2026:i:c:s0148296326003589
    DOI: 10.1016/j.jbusres.2026.116323
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