IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v65y2017icp127-141.html
   My bibliography  Save this article

Monitoring social network formation and information content analysis of transport anomalies: The case of airline crashes

Author

Listed:
  • Dimitriou, Loukas
  • Antoniou, Constantinos

Abstract

Airliners' industry corresponds to an extremely sensitive and volatile sector, especially subject to information related to flight safety. Possible negative publicity on such issues may result to sudden and abrupt fluctuations of air travel demand, accompanied with phenomena of panic or feelings of generalized insecurity. The proliferation of social media platforms that offer a direct and immediate two-way communication channel contributes to the overall information propagation related to flights security (as exposed in the recent airlines crashes) and can be viewed as a proxy of the social network formation of such paradigms. The current paper aims to offer a framework for quantitatively analyzing social network formation, based on comprehensive network metrics, valuable in cases of commercial airliners accidents. Moreover, the use of data from social media connectivity offers one more extremely valuable piece of information related to the messages that connected users exchange, mention or are exposed to. Such large datasets are quantitatively analyzed here based on methods used in content analysis, exposing valuable information on the interest of the general public (potential airliners users) of anomalies in the airline industry. The analysis is based on data from two real events (airliners’ crashes), which attracted the international public interest and significantly affected air travel demand. Finally, the results are analyzed and presented in detail such as to contribute to the air demand treatment, especially in terms of optimal communication operational management in cases of crises.

Suggested Citation

  • Dimitriou, Loukas & Antoniou, Constantinos, 2017. "Monitoring social network formation and information content analysis of transport anomalies: The case of airline crashes," Journal of Air Transport Management, Elsevier, vol. 65(C), pages 127-141.
    • Handle: RePEc:eee:jaitra:v:65:y:2017:i:c:p:127-141
    DOI: 10.1016/j.jairtraman.2017.09.011
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699715301617
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jairtraman.2017.09.011?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Punel, Aymeric & Ermagun, Alireza, 2018. "Using Twitter network to detect market segments in the airline industry," Journal of Air Transport Management, Elsevier, vol. 73(C), pages 67-76.
    2. Ladislav Pilař & Lucie Kvasničková Stanislavská & Jana Pitrová & Igor Krejčí & Ivana Tichá & Martina Chalupová, 2019. "Twitter Analysis of Global Communication in the Field of Sustainability," Sustainability, MDPI, vol. 11(24), pages 1-16, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:65:y:2017:i:c:p:127-141. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.