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Integrated case management between primary care clinics and hospitals for people with complex needs who frequently use healthcare services in Canada: A multiple-case embedded study

Author

Listed:
  • Hudon, Catherine
  • Chouinard, Maud-Christine
  • Dumont-Samson, Olivier
  • Gobeil-Lavoie, Annie-Pier
  • Morneau, Jean
  • Paradis, Mélanie
  • Couturier, Yves
  • Poitras, Marie-Eve
  • Poder, Thomas
  • Sabourin, Véronique
  • Lambert, Mireille

Abstract

Case management (CM) is recognized to improve care integration and outcomes of people with complex needs who frequently use healthcare services, but challenges remain regarding interaction between primary care clinics and hospitals. This study aimed to implement and evaluate an integrated CM program for this population where nurses in primary care clinics worked with a hospital case manager.

Suggested Citation

  • Hudon, Catherine & Chouinard, Maud-Christine & Dumont-Samson, Olivier & Gobeil-Lavoie, Annie-Pier & Morneau, Jean & Paradis, Mélanie & Couturier, Yves & Poitras, Marie-Eve & Poder, Thomas & Sabourin, , 2023. "Integrated case management between primary care clinics and hospitals for people with complex needs who frequently use healthcare services in Canada: A multiple-case embedded study," Health Policy, Elsevier, vol. 132(C).
    • Handle: RePEc:eee:hepoli:v:132:y:2023:i:c:s0168851023000891
    DOI: 10.1016/j.healthpol.2023.104804
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    References listed on IDEAS

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    1. Segal, Leonie & Dunt, David & Day, Susan E. & Day, Neil Atherton & Robertson, Iain & Hawthorne, Graeme, 2004. "Introducing co-ordinated care (1): a randomised trial assessing client and cost outcomes," Health Policy, Elsevier, vol. 69(2), pages 201-213, August.
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