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Evaluating Canada's Compassionate Care Benefit using a utilization-focused evaluation framework: Successful strategies and prerequisite conditions


  • Williams, Allison M.


A utilization-focused evaluation (Patton, 1997) framework was used in 2004-2005 to conduct a pilot evaluation of Canada's newly unveiled Compassionate Care Benefit from a family caregivers' perspective. This paper presents a description of the successful utilization-focused evaluation process. Successful strategies are summarized in three main categories: (1) motivated leadership; (2) regular, planned communication; and (3) consistent and continued commitment of all parties involved. Three main prerequisite conditions for success were found to include: (a) have in place a widely representative Evaluation Taskforce with as many, if not all, key stakeholders represented; (b) have the program of concern and the focus of the evaluation flexible enough to actually accommodate change; and (c) adhere to a pre-determined timeline.

Suggested Citation

  • Williams, Allison M., 2010. "Evaluating Canada's Compassionate Care Benefit using a utilization-focused evaluation framework: Successful strategies and prerequisite conditions," Evaluation and Program Planning, Elsevier, vol. 33(2), pages 91-97, May.
  • Handle: RePEc:eee:epplan:v:33:y:2010:i:2:p:91-97

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