IDEAS home Printed from https://ideas.repec.org/a/eee/epplan/v110y2025ics0149718925000205.html

Unveiling training effectiveness through behavior and performance evaluations: A case from developing country

Author

Listed:
  • Faisal-E-Alam, Md.
  • Begum, Zeennat Ara
  • Islam, Abu Reza Md Towfiqul

Abstract

This study investigates the effects of training on behavioral changes and overall performance at both the employee and organizational levels within the private banking sector of Bangladesh. Using the Theory of Planned Behavior (TPB) and Goal-Setting Theory (GST) as the theoretical framework, the research explores the underexamined third and fourth levels of Kirkpatrick’s training evaluation model, focusing specifically on behavioral outcomes and their subsequent influence on performance. Data collected from employees through structured questionnaires were analyzed using the Paired sample t-test. Findings reveal that training positively impacts employee behavior and enhances individual and organizational performance, particularly in effective teamwork, job satisfaction, work quality, task efficiency, and retaining existing clients while attracting new ones. This study represents one of the first empirical investigations in the banking sector of Bangladesh to link behavioral change evaluation to performance outcomes evaluation following training interventions. The research provides valuable insights for policymakers and organizational leaders, emphasizing the need for comprehensive training programs to promote skill development and behavioral and performance improvements. Future research should incorporate a larger sample size, adopt a longitudinal design, use advanced statistical methods like structural equation modeling (SEM), and investigate moderating variables to better understand the complex relationships between training interventions, employee behavior, and performance outcomes.

Suggested Citation

  • Faisal-E-Alam, Md. & Begum, Zeennat Ara & Islam, Abu Reza Md Towfiqul, 2025. "Unveiling training effectiveness through behavior and performance evaluations: A case from developing country," Evaluation and Program Planning, Elsevier, vol. 110(C).
    • Handle: RePEc:eee:epplan:v:110:y:2025:i:c:s0149718925000205
    DOI: 10.1016/j.evalprogplan.2025.102553
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0149718925000205
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.evalprogplan.2025.102553?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Angela Pîslaru & Matei Kubinschi & Florian Neagu, 2023. "Does it pay off to invest in bank staff training? Survey‐based evidence from an emerging market banking sector," Economics of Transition and Institutional Change, John Wiley & Sons, vol. 31(4), pages 1055-1072, October.
    2. Serena AKTAR, 2023. "The Effect of Training and Development Methods on Employee Satisfaction and Performance in Commercial Banks," Management Dynamics in the Knowledge Economy, College of Management, National University of Political Studies and Public Administration, vol. 11(1), pages 30-47, March.
    3. Latham, Gary P. & Locke, Edwin A., 1991. "Self-regulation through goal setting," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 212-247, December.
    4. Siebert, Johannes Ulrich & Kunz, Reinhard E. & Rolf, Philipp, 2021. "Effects of decision training on individuals’ decision-making proactivity," European Journal of Operational Research, Elsevier, vol. 294(1), pages 264-282.
    5. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    6. Kayenaat Bahl & Ravi Kiran & Anupam Sharma, 2024. "Evaluating the effectiveness of training of managerial and non-managerial bank employees using Kirkpatrick’s model for evaluation of training," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-14, December.
    7. repec:zib:zbmbmj:v:2:y:2023:i:2:p:74-79 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jeffrey B. Vancouver & Charles A. Scherbaum, 2008. "Do we self-regulate actions or perceptions? A test of two computational models," Computational and Mathematical Organization Theory, Springer, vol. 14(1), pages 1-22, March.
    2. Kanfer, Ruth & Chen, Gilad, 2016. "Motivation in organizational behavior: History, advances and prospects," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 6-19.
    3. Breyer, Tina & Gutschmidt, Anne & Nerdinger, Friedemann W., 2013. "Expertenfeedback im Notfall-Management-Training: Eine experimentelle Studie," Rostocker Beiträge zur Wirtschafts- und Organisationspsychologie 11, Universität Rostock, Seniorprofessur für Wirtschafts- und Organisationspsychologie.
    4. Brunella Arru, 2020. "An integrative model for understanding the sustainable entrepreneurs’ behavioural intentions: an empirical study of the Italian context," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 22(4), pages 3519-3576, April.
    5. Roe, R.A., 1999. "The calender model : Towards a less parsimonious but more realistic model of work motivation," WORC Paper 99.05.009/4, Tilburg University, Work and Organization Research Centre.
    6. Kanchan V. Deosthali & Richard D. Johnson, 2022. "An Empirical Examination of Voluntary Development Activities of Employees," IIM Kozhikode Society & Management Review, , vol. 11(1), pages 75-91, January.
    7. Maria Andersson & Ola Eriksson & Chris Von Borgstede, 2012. "The Effects of Environmental Management Systems on Source Separation in the Work and Home Settings," Sustainability, MDPI, vol. 4(6), pages 1-17, June.
    8. Colin C Williams, 2021. "Tackling Undeclared Self-Employment in South-East Europe: from Deterrents to Preventative Policy Measures," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 2, pages 280-298, July.
    9. Chia-chen Wang & Chin-ta Chen & Shu-chen Yang & Cheng-kiang Farn, 2009. "Pirate or Buy? The Moderating Effect of Idolatry," Journal of Business Ethics, Springer, vol. 90(1), pages 81-93, November.
    10. Tran Huy Phuong & Thanh Trung Hieu, 2015. "Predictors of Entrepreneurial Intentions of Undergraduate Students in Vietnam: An Empirical Study," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(8), pages 46-55, August.
    11. Mustapha Bachiri, 2016. "Determinants of Students’ Entrepreneurial Intentions: Evidence from Moroccan University," International Business Research, Canadian Center of Science and Education, vol. 9(11), pages 83-89, November.
    12. Hyun Hye Kim & EunKyoung Han, 2020. "The Application of the Theory of Planned Behavior to Identify Determinants of Donation Intention: Towards the Comparative Examination of Positive and Negative Reputations of Nonprofit Organizations CEO," Sustainability, MDPI, vol. 12(21), pages 1-19, November.
    13. Corinne Mulley & Liang Ma, 2018. "How the longer term success of a social marketing program is influenced by socio-demographics and the built environment," Transportation, Springer, vol. 45(2), pages 291-309, March.
    14. Clara Cardone-Riportella & María José Casasola-Martinez & Isabel Feito-Ruiz, 2014. "Do Entrepreneurs Come From Venus Or Mars? Impact Of Postgraduate Studies: Gender And Family Business Background," Working Papers 14.04, Universidad Pablo de Olavide, Department of Financial Economics and Accounting (former Department of Business Administration), revised Sep 2014.
    15. Peng Cheng & Zhe Ouyang & Yang Liu, 0. "The effect of information overload on the intention of consumers to adopt electric vehicles," Transportation, Springer, vol. 0, pages 1-20.
    16. Abayomi Samuel Oyekale, 2015. "Factors Explaining Households’ Cash Payment for Solid Waste Disposal and Recycling Behaviors in South Africa," Sustainability, MDPI, vol. 7(12), pages 1-18, November.
    17. Francisco Díez-Martín & Alicia Blanco-González & Camilo Prado-Román, 2016. "Explaining nation-wide differences in entrepreneurial activity: a legitimacy perspective," International Entrepreneurship and Management Journal, Springer, vol. 12(4), pages 1079-1102, December.
    18. Ruijie Zhu & Guojing Zhao & Zehai Long & Yangjie Huang & Zhaoxin Huang, 2022. "Entrepreneurship or Employment? A Survey of College Students’ Sustainable Entrepreneurial Intentions," Sustainability, MDPI, vol. 14(9), pages 1-15, May.
    19. Alsalem, Amani & Fry, Marie-Louise & Thaichon, Park, 2020. "To donate or to waste it: Understanding posthumous organ donation attitude," Australasian marketing journal, Elsevier, vol. 28(3), pages 87-97.
    20. Pan, Jing Yu & Liu, Dahai, 2022. "Mask-wearing intentions on airplanes during COVID-19 – Application of theory of planned behavior model," Transport Policy, Elsevier, vol. 119(C), pages 32-44.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:epplan:v:110:y:2025:i:c:s0149718925000205. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/evalprogplan .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.