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Beyond AI automation: Redesigning organizations for human-AI synergy

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  • Krotov, Vlad

Abstract

With recent advancements in artificial intelligence (AI), one cannot help but wonder whether AI will replace humans in some of today’s work roles. To answer this question, this article reviews literature on AI performance and human cognition to identify the main areas of strength (i.e., competencies) for humans and AI. Based on this analysis, I argue that humans and AI need to work together to minimize errors, reduce risks, maximize performance, and achieve organizational goals. Rather than viewing AI as a tool to reduce headcount, organizations should see it as an opportunity to enhance human work and maximize value for the organization by restructuring roles, workflows, and learning systems around the unique strengths of human employees and AI. To achieve these goals, I propose a human resource development program that organizations can use to facilitate synergies between humans and AI in the workplace.

Suggested Citation

  • Krotov, Vlad, 2026. "Beyond AI automation: Redesigning organizations for human-AI synergy," Business Horizons, Elsevier, vol. 69(4), pages 493-502.
    • Handle: RePEc:eee:bushor:v:69:y:2026:i:4:p:493-502
    DOI: 10.1016/j.bushor.2025.06.007
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