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Innovative healthcare delivery


  • Berry, Leonard L.
  • Mirabito, Ann M.


Critics of the American healthcare system recite a long list of problems, including rising out-of-pocket costs, inconvenient access, overuse of emergency departments, uncoordinated medical records, and declining numbers of primary care doctors. To address these issues, some new venues have evolved, such as retail and urgent care clinics; however, the emergency department has become the only service provider available to all patients on a 24/7 basis. It is time to reinvent the system. The concept of patient-centered medical homes offers a structure for integrating innovations that can transform the delivery of healthcare. In this model, each patient develops an ongoing relationship with a primary care physician supported by a team of caregivers. An integral feature is the electronic medical record, which facilitates coordinated communication and decisions. Access expands beyond the traditional physician office visit to satellite services tailored to individual needs. Services center on whole-person care, including wellness and preventive counseling, as well as acute and chronic care. Adoption of the patient-centered medical home transforms healthcare delivery into a system that benefits everyone.

Suggested Citation

  • Berry, Leonard L. & Mirabito, Ann M., 2010. "Innovative healthcare delivery," Business Horizons, Elsevier, vol. 53(2), pages 157-169, March.
  • Handle: RePEc:eee:bushor:v:53:y:2010:i:2:p:157-169

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    References listed on IDEAS

    1. Berry, Leonard L., 2008. "Confronting America's healthcare crisis," Business Horizons, Elsevier, vol. 51(4), pages 273-280.
    2. repec:mpr:mprres:3869 is not listed on IDEAS
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    Cited by:

    1. Stavros Sindakis, 2015. "Corporate Venturing and Customer-Driven Innovation in the Mental Health-Care Market: a Review of the Literature and Development of a Conceptual Framework," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 6(4), pages 1013-1033, December.
    2. Stavros Sindakis & Fotis Kitsios, 2016. "Entrepreneurial Dynamics and Patient Involvement in Service Innovation: Developing a Model to Promote Growth and Sustainability in Mental Health Care," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 7(2), pages 545-564, June.


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