IDEAS home Printed from https://ideas.repec.org/a/eco/journ3/2017-02-51.html
   My bibliography  Save this article

Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach

Author

Listed:
  • Mwafak Shakoor

    (Department of Mechanical and Industrial Engineering, American University of Ras Al Khaimah, Ras Al Khaimah, UAE,)

  • Mohamed Qureshi

    (Department of Industrial Engineering, King Khalid University, Abha, Saudi Arabia,)

  • Wisam Abu Jadayil

    (Department of Mechanical and Industrial Engineering, American University of Ras Al Khaimah, Ras Al Khaimah, UAE,)

  • Nasser Jaber

    (Department of Mechanical and Industrial Engineering, American University of Ras Al Khaimah, Ras Al Khaimah, UAE.)

Abstract

The purpose of this study is to apply lean manufacturing principles in retailing services for enabling retail managers to understand takt time and value added services (VASs) in order to achieve benchmarked retail efficiency. In-depth literature review on lean manufacturing research has been gauged and three potential retailers practicing VASs have been identified for conducting the present case study. In situ, primary data have been captured and processed for necessary calculation. The notion of takt time has been introduced in retailing and a new concept of relative efficiency has also been developed to accomplish increased efficiency with more VASs. In order to provide more VASs, retail managers have to be lean thinking oriented. The results obtained in the three retailers are good enough to implement lean tools and enhance day to day efficiency at the outlets. Therefore; various improvement proposals have been identified along with managerial implications

Suggested Citation

  • Mwafak Shakoor & Mohamed Qureshi & Wisam Abu Jadayil & Nasser Jaber, 2017. "Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach," International Review of Management and Marketing, Econjournals, vol. 7(2), pages 360-366.
    • Handle: RePEc:eco:journ3:2017-02-51
    as

    Download full text from publisher

    File URL: http://www.econjournals.com/index.php/irmm/article/download/4291/pdf
    Download Restriction: no
    File URL: http://www.econjournals.com/index.php/irmm/article/view/4291/pdf
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ahmad A. Mumani & Ghazi M. Magableh & Mahmoud Z. Mistarihi, 2022. "Decision making process in lean assessment and implementation: a review," Management Review Quarterly, Springer, vol. 72(4), pages 1089-1128, December.

    More about this item

    Keywords

    Lean Manufacturing; Lean Principles; Relative Efficiency; Retail Stores; Takt Time; Value Added Services;
    All these keywords.

    JEL classification:

    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eco:journ3:2017-02-51. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ilhan Ozturk (email available below). General contact details of provider: http://www.econjournals.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.