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Citizen satisfaction in public administration interactions: The role of responsiveness and institutional reputation

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  • Daniel W. ZIMMERMAN

    (University of Akron, USA)

Abstract

This study examines how responsiveness and institutional reputation affect citizen satisfaction in public administration. It uses survey data to evaluate service quality and trust. The findings suggest that timely communication and perceived integrity of institutions are key drivers of public confidence.

Suggested Citation

  • Daniel W. ZIMMERMAN, 2025. "Citizen satisfaction in public administration interactions: The role of responsiveness and institutional reputation," Journal of Economic and Social Thought, EconSciences Journals, vol. 12(2), pages 71-85, June.
    • Handle: RePEc:cvv:journ3:v:12:y:2025:i:2:p:71-85
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    1. repec:cup:apsrev:v:57:y:1963:i:01:p:45-56_24 is not listed on IDEAS
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    More about this item

    Keywords

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    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • Z18 - Other Special Topics - - Cultural Economics - - - Public Policy

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