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Citizen satisfaction in public administration interactions: The role of responsiveness and institutional reputation

Author

Listed:
  • Daniel W. ZIMMERMAN

    (University of Akron, USA)

Abstract

This study examines how responsiveness and institutional reputation affect citizen satisfaction in public administration. It uses survey data to evaluate service quality and trust. The findings suggest that timely communication and perceived integrity of institutions are key drivers of public confidence.

Suggested Citation

  • Daniel W. ZIMMERMAN, 2025. "Citizen satisfaction in public administration interactions: The role of responsiveness and institutional reputation," Journal of Economic and Social Thought, EconSciences Journals, vol. 12(2), pages 71-85, June.
    • Handle: RePEc:cvv:journ3:v:12:y:2025:i:2:p:71-85
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    References listed on IDEAS

    as
    1. Miller, Warren E. & Stokes, Donald E., 1963. "Constituency Influence in Congress," American Political Science Review, Cambridge University Press, vol. 57(1), pages 45-56, March.
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    More about this item

    Keywords

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    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • Z18 - Other Special Topics - - Cultural Economics - - - Public Policy

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