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Metrics, Targets and Performance

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  • Stevens, Philip Andrew
  • Stokes, Lucy
  • O'Mahony, Mary

Abstract

The setting and use of targets in the public sector has generated a growing amount of interest in the UK. This has occurred at a time when more analysts and policymakers are grasping the nettle of measuring performance in and of the public sector. We outline a typology of performance indicators and a set of desiderata. We compare the outcome of a performance management system — star ratings for acute hospital trusts in England — with a productivity measure analogous to those used in the analysis of the private sector. We find that the two are almost entirely unrelated. Although this may be the case for entirely proper reasons, it does raise questions as to the appropriateness of such indicators of performance, particularly over the long term.

Suggested Citation

  • Stevens, Philip Andrew & Stokes, Lucy & O'Mahony, Mary, 2006. "Metrics, Targets and Performance," National Institute Economic Review, National Institute of Economic and Social Research, vol. 197, pages 80-92, July.
    • Handle: RePEc:cup:nierev:v:197:y:2006:i::p:80-92_9
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    Cited by:

    1. Helen Simpson, 2009. "Productivity In Public Services," Journal of Economic Surveys, Wiley Blackwell, vol. 23(2), pages 250-276, April.
    2. Carol Propper & Deborah Wilson, 2012. "The Use of Performance Measures in Health Care Systems," Chapters, in: Andrew M. Jones (ed.), The Elgar Companion to Health Economics, Second Edition, chapter 33, Edward Elgar Publishing.
    3. Peter Hart, 2007. "Productivity in the National Health Service," Economics Discussion Papers em-dp2007-45, Department of Economics, University of Reading.
    4. Demirel Demokaan, 2018. "Rethinking Performance Management Practices in Local Administrations? An Evaluation of BV, CPA, And WPI Practices in the United Kingdom," Foundations of Management, Sciendo, vol. 10(1), pages 87-98, July.
    5. Gwyn Bevan & Richard Hamblin, 2009. "Hitting and missing targets by ambulance services for emergency calls: effects of different systems of performance measurement within the UK," Journal of the Royal Statistical Society Series A, Royal Statistical Society, vol. 172(1), pages 161-190, January.

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