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Exploring disputed acts of bullying: A study of manager perceptions in New Zealand exploring disputed acts of bullying in New Zealand

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  • Tootell, Beth
  • Croucher, Stephen
  • Cullinane, Joanna
  • Ashwell, Doug

Abstract

Workplace bullying is a persistent issue despite extensive research, with most studies focusing on targets rather than managerial perspectives. This study explores how New Zealand managers conceptualize workplace bullying, shedding light on cultural and organizational influences. While bullying affects roughly one in 10 New Zealand workers, definitions remain inconsistent, complicating prevention and response efforts. This research investigates whether managers distinguish bullying from other forms of conflict and aggression, and how their views align with regulatory definitions such as those from WorkSafe New Zealand. A randomized Qualtrics panel of 316 managers completed an anonymous online survey, including open-ended questions. Responses were analysed using six-phase thematic analysis, enabling candid reflection and rich insights into bullying behaviours, impacts, and organizational dynamics. The findings highlight the importance of understanding bullying within its communication context and suggest that clearer, less stigmatized definitions may support more effective reporting and intervention by managers.

Suggested Citation

  • Tootell, Beth & Croucher, Stephen & Cullinane, Joanna & Ashwell, Doug, 2025. "Exploring disputed acts of bullying: A study of manager perceptions in New Zealand exploring disputed acts of bullying in New Zealand," Journal of Management & Organization, Cambridge University Press, vol. 31(6), pages 2625-2640, November.
    • Handle: RePEc:cup:jomorg:v:31:y:2025:i:6:p:2625-2640_4
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