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Communicate or not: Exploring the different effects of instrumental and expressive networks on thriving at work

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  • Zhu, Mengxiao
  • Su, Ruoxiao
  • Liu, Lin
  • Contractor, Noshir

Abstract

Thriving at work is closely related to the way employees are embedded in their social contexts, such as the structure of their communication relations with coworkers. In previous research, communication relations have been found to negatively relate to thriving at work. However, social network theory suggests that communication relations are beneficial in obtaining resources in the workplace, which might increase thriving at work. To reconcile the seemingly conflicting mechanisms, we draw on social network theory to unpack the mechanisms underlying communication relations by considering the instrumental and expressive roles. Using a structural equation model, we investigate the indirect effects of communication networks on thriving at work via advice-seeking networks (instrumental) and friendship networks (expressive). Our findings indicate communication relations are negatively related to thriving at work via advice-seeking relations, but are positively related to thriving at work via friendship relations.

Suggested Citation

  • Zhu, Mengxiao & Su, Ruoxiao & Liu, Lin & Contractor, Noshir, 2025. "Communicate or not: Exploring the different effects of instrumental and expressive networks on thriving at work," Journal of Management & Organization, Cambridge University Press, vol. 31(3), pages 1498-1515, May.
    • Handle: RePEc:cup:jomorg:v:31:y:2025:i:3:p:1498-1515_28
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