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The effect of team emotional intelligence on team process and effectiveness

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  • Lee, Changyu
  • Wong, Chi-Sum

Abstract

Team emotional intelligence is expected to have a significant impact on intrateam conflict and team effectiveness. However, to date, there has been a dearth of empirical evidence of this link. Taking a comprehensive approach, our study contributes to the literature on intrateam conflict and team emotional intelligence. Data collected from 79 teams in South Korean companies reveal that team emotional intelligence is negatively related to team process (i.e., task conflict and relationship conflict) and positively related to team effectiveness (i.e., team performance, innovation, and cohesion). In addition, team emotional intelligence has a moderating effect on decoupling task conflict and relationship conflict. Our findings also indicate that team emotional intelligence decreases the negative effects of task conflict on team effectiveness, and of relationship conflict on team cohesion. We conclude this study with a discussion of limitations and implications for future research.

Suggested Citation

  • Lee, Changyu & Wong, Chi-Sum, 2019. "The effect of team emotional intelligence on team process and effectiveness," Journal of Management & Organization, Cambridge University Press, vol. 25(6), pages 844-859, November.
    • Handle: RePEc:cup:jomorg:v:25:y:2019:i:06:p:844-859_00
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    Cited by:

    1. YAMANOI Junichi & IGUCHI Hakaru & MIYAJIMA Hideaki, 2023. "Psychological Characteristics of Outside Directors: Their impact on board monitoring and advice and counsel provision," Discussion papers 23038, Research Institute of Economy, Trade and Industry (RIETI).
    2. Simona Margheritti & Andrea Gragnano & Raffaella Villa & Michele Invernizzi & Marco Ghetti & Massimo Miglioretti, 2023. "Being an Emotional Business Leader in the Time of the COVID-19 Pandemic: The Importance of Emotions during a Crisis," Sustainability, MDPI, vol. 15(4), pages 1-18, February.
    3. Alessandra Montenegro & Marina Dobrota & Marija Todorovic & Teodora Slavinski & Vladimir Obradovic, 2021. "Impact of Construction Project Managers’ Emotional Intelligence on Project Success," Sustainability, MDPI, vol. 13(19), pages 1-18, September.
    4. Shardul Shankar & Vijayshri Tewari, 2023. "Impact of Collective Intelligence and Collective Emotional Intelligence on the Psychological Safety of the Organizations," Vision, , vol. 27(4), pages 458-473, August.

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