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Guía administrativa para implementar el sistema de gestión de calidad en las PYMEs en Boyacá

Author

Listed:
  • Ana Mercedes Fraile Benítez

Abstract

El propósito de este artículo es analizar aspectos administrativos de organizaciones boyacenses y crear una guía para orientar al pequeno y mediano empresario en la implementación del Sistema de Gestión de Calidad (SGC). El artículo es el resultado de un trabajo investigativo en donde se realizó un análisis de la información recolectada, a través de encuestas aplicadas en pequenas y medianas empresas boyacenses durante el ano 2003, por el programa de Ingeniería Industrial de la Universidad de Boyacá; posteriormente, secomparan dichos aspectos encontrados en las Pymes con los aplicados en dos importantes organizaciones de la región en las cuales ha sido efectiva la implementación del SGC.

Suggested Citation

  • Ana Mercedes Fraile Benítez, 2007. "Guía administrativa para implementar el sistema de gestión de calidad en las PYMEs en Boyacá," Revista Semestre Económico, Universidad de Medellín, May.
  • Handle: RePEc:col:000217:005632
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    File URL: http://revistas.udem.edu.co/index.php/economico/article/view/1158/1124
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    More about this item

    Keywords

    sistema de gestión de calidad; norma ISO 9000:2000; metodologíaadministrativa; competitividad.;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

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