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El impacto del uso efectivo de las TIC sobre la eficiencia técnica de las empresas españolas

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Los numerosos estudios llevados acabo acerca del efecto de las Tecnologíasde la Información y lasComunicaciones (TIC) sobre la productividadde las firmas han puestode manifiesto que no es suficienteinvertir en TIC, sino que una seriede inversiones adicionales, prácticasorganizativas específicas, etc, sonnecesarias. En este trabajo se muestracómo el efecto del simple uso delas TIC sobre el rendimiento de lasfirmas es irrelevante, mientras quesu uso para la comunicación conclientes y proveedores eleva significativamentesu desempeño. La magnitudutilizada para caracterizar estedesempeño es la eficiencia técnica enel proceso de conversión de inputs enoutputs. Esta eficiencia técnica se hacalculado utilizando un modelo deData Envelopment Analysis, metodologíaestándar en estudios sobreproductividad, pero que hasta lafecha apenas ha sido utilizada paraanalizar el impacto de las TIC sobreel rendimiento empresarial.

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Article provided by UNIVERSIDAD ICESI in its journal ESTUDIOS GERENCIALES.

Volume (Year): (2007)
Issue (Month): (April)

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Handle: RePEc:col:000129:004160
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