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Communication's management in crisis and conflict situations. Application of communication's skills in maritime industry


  • Imashova Zhulduz

    (Caspian State University of Technologies and Engineering, Kazakhstan)

  • Karzhaubayeva Onaichan

    (Caspian State University of Technologies and Engineering, Kazakhstan)

  • Surugiu Felicia

    (Constanta Maritime University)

  • Mina Simona

    (University Ovidius of Constanta)


Which are the purposes for Communication courses regarding the professional training in maritime industry? As such, here there are some certain hypotheses and objectives regarding the needs of communication skills in maritime domain. Why do we need communication’s skills? One of the main objectives is to know our interlocutor: we need to relate in order to know our interlocutor within the first 5 minutes of relating. Eric Berne in “What do say after we say Good Afternoon (Hello), considers that the process finding out requires an analysis: o Of the first 20 words (through the dynamic elements of expression: volume, tonality, rhythmus) o The first 20 steps (walking is an expressive non-verbal element-we walk in certain manner when we are enthusiastic and in a different manner when we are under the pressure of the negative emotional stimuli: stress, anxiety, pain). o The first 20 breaths (the control of breathing is a fundamental non-verbal communication’s element in managing stress and anxiety; the success of our tasks, which involve crisis or unforeseen situations, is determined by this control) o The first 20 looks: glances and looking are fundamental communication’s vectors. Up to the interpersonal communication’s skills improving, the main objective of the paper is to establish correct labor and employee relations, within the shipping domain. The relations between managers and their employees must be handled legally and effectively. Employer and employee rights must be addressed. It is important to develop, communicate and update human resources policies and procedures so that managers and employees know what is expected of them.

Suggested Citation

  • Imashova Zhulduz & Karzhaubayeva Onaichan & Surugiu Felicia & Mina Simona, 2013. "Communication's management in crisis and conflict situations. Application of communication's skills in maritime industry," Constanta Maritime University Annals, Constanta Maritime University, vol. 19(1), pages 287-292.
  • Handle: RePEc:cmc:annals:v:19:y:2013:i:1:p:287-292

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    JEL classification:

    • R0 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General
    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics
    • D0 - Microeconomics - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration


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