Une évaluation expérimentale des modes électroniques de résolution des litiges
The development of the Internet and electronic commerce has resulted in the emergence of Online Dispute Resolution. The aim of the paper is to evaluate experimentally the economic performance of an innovative settlement method, called automated negotiation, which inserts the technology as a third party in the conflicts: the parties’ proposals are received and evaluated by an automated algorithm which provides a convergence mechanism in the bargaining process and gives a decision according to a given settlement rule. The results show that the parties are incited to exploit strategically the convergence mechanism in order to increase their payoffs, which limit the ability of the procedure to generate efficiency. However, when the threat that a disagreement occurs is more credible (due to a deeper conflict), this perverse effect is reduced since the parties are incited to adopt a more concessionary behavior. The implications of these results are then used to discuss the potential role of public regulation and reputation mechanisms in virtual world. Classification JEL : C78, C91, D74, K41.