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Beyond productivity strategies in services

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  • Faridah Djellal
  • Faïz Gallouj

Abstract

Productivity in its relationships with services raises two issues: a definition and measurement issue, on the one hand, and an issue related to the productivity strategies implemented, on the other hand. This article addresses both issues, focusing more on the latter. Our goal is to account for the various productivity strategies implemented within services firms and to analyse their implications in terms of productivity definition and measurement. This analysis will allow us to discuss the role of the productivity concept and the relevance of the « productivity regime concept » in a post-fordist economy of services, quality and innovation.
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Suggested Citation

  • Faridah Djellal & Faïz Gallouj, 2010. "Beyond productivity strategies in services," Journal of Innovation Economics, De Boeck Université, vol. 0(1), pages 89-104.
  • Handle: RePEc:cai:jiedbu:jie_005_0089
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    References listed on IDEAS

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    1. François Stankiewicz, 2002. "Productivité ou "valorité" du salarié ? Contribution au débat sur le travail," Post-Print halshs-00196541, HAL.
    2. Petit, Pascal, 1998. "Formes structurelles et régimes de croissance de l'après fordisme," CEPREMAP Working Papers (Couverture Orange) 9818, CEPREMAP.
    3. Faridah Djellal & Faïz Gallouj, 2008. "Measuring and Improving Productivity in Services," Books, Edward Elgar Publishing, number 12734, September.
    4. Jean Gadrey & Florence Jany-Catrice, 2005. "Les nouveaux indicateurs de richesse," Post-Print halshs-00198357, HAL.
    5. FaÏz Gallouj, 1998. "Les trajectoires de l’innovation dans les services : vers un enrichissement des taxonomies évolutionnistes," Post-Print halshs-01114020, HAL.
    6. Sundbo, Jon, 1994. "Modulization of service production and a thesis of convergence between service and manufacturing organizations," Scandinavian Journal of Management, Elsevier, pages 245-266.
    7. Faridah Djellal & Camal Gallouj & FaÏz Gallouj & Karim Gallouj, 2004. "L’hôpital innovateur : de l'innovation médicale à l'innovation de service," Post-Print hal-01111760, HAL.
    8. FaÏz Gallouj, 1994. "Economie de l'innovation dans les services," Post-Print hal-01111989, HAL.
    9. Faridah Djellal & FaÏz Gallouj, 2008. "Measuring and Improving Productivity in Services: Issues, Strategies and Challenges," Post-Print hal-01111758, HAL.
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    Citations

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    Cited by:

    1. L. Rubalcaba & P. Windrum & F. Gallouj & Meglio Di & A. Pyka & J. Sundbo & M. Weber, 2011. "ServPPIN. The Contribution of Public and Private Services to European Growth and Welfare, and the Role of Public-Private Innovation Networks. Servppin Final Publishable Summary Report," Working Papers hal-01111787, HAL.
    2. Pierre Labarthe & Faïz Gallouj & Catherine Laurent, 2013. "Privatisation of farm advisory services and evolution of the quality of evidence
      [Privatisation du conseil et évolution de la qualité des preuves produites pour les agriculteurs]
      ," Post-Print hal-01672632, HAL.

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    Keywords

    services; productivity; performance; strategy;

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