IDEAS home Printed from https://ideas.repec.org/a/btb/journl/v6y2022i1p1-18.html

Service Quality and Farmer-Beneficiaries' Satisfaction on the Plant-Now-Pay-Later Program of Baybay City Agriculture Office

Author

Listed:
  • Aguda, Mariane Irish D.

    (Visayas State University, Visca, Baybay City, Leyte 6521 Philippines)

  • Amestoso, Nilda T.

    (Visayas State University, Visca, Baybay City, Leyte 6521 Philippines)

  • Casinillo, Leomarich F.

    (Visayas State University, Visca, Baybay City, Leyte 6521 Philippines)

Abstract

The study was conducted to assess the level of service quality and satisfaction of farmer-beneficiaries of the Plant-Now-Pay-Later (PNPL) program administered by the City Agriculture Office of Baybay, Leyte, Philippines. The study was guided by the SERVQUAL model which consists of five dimensions, namely: reliability, responsiveness, assurance, empathy, and tangibility. Through a non-probabilistic (convenience) sampling, the study employed 157 farmer-beneficiaries of the PNPL program for jackfruit production. Primary data was gathered through a developed and structured questionnaire. Data were analyzed using means, frequencies, and percentages and adopts a descriptive-correlational research design. Findings revealed that 56.7% of the respondents were male and mostly 46-55 years old. Moreover, there is a significant gap (p-value

Suggested Citation

  • Aguda, Mariane Irish D. & Amestoso, Nilda T. & Casinillo, Leomarich F., 2022. "Service Quality and Farmer-Beneficiaries' Satisfaction on the Plant-Now-Pay-Later Program of Baybay City Agriculture Office," Review of Socio-Economic Research and Development Studies, Visayas State University, Visayas Socio-Economic Research and Data Analytics Center (ViSERDAC) and Department of Economics (DOE), College of Management and Economics (CME), vol. 6(1), pages 1-18, June.
    • Handle: RePEc:btb:journl:v:6:y:2022:i:1:p:1-18
    DOI: 10.5281/zenodo.6542683
    as

    Download full text from publisher

    File URL: https://reserds.vsu.edu.ph/wp-content/uploads/2022/05/Vol-6-2022-paper-1-pp1-18-Aguda_Amestoso_Casinillo.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.5281/zenodo.6542683?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    JEL classification:

    • Q12 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Agriculture - - - Micro Analysis of Farm Firms, Farm Households, and Farm Input Markets
    • Q16 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Agriculture - - - R&D; Agricultural Technology; Biofuels; Agricultural Extension Services
    • I38 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - Government Programs; Provision and Effects of Welfare Programs

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:btb:journl:v:6:y:2022:i:1:p:1-18. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Seriño, Moises Neil (email available below). General contact details of provider: https://edirc.repec.org/data/cmvsuph.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.