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The Impact of Online Dispute Resolution on the Judicial Outcomes in India

Author

Listed:
  • Chandra Pranjal

    (Program Director Prosperiti, New Delhi, India)

  • Chen Daniel L.

    (Toulouse School of Economics, Institute for Advanced Study in Toulouse, University of Toulouse Capitole, Toulouse, France)

  • Nagarathinam Viknesh

    (Research Manager, OTree Research Foundation, Coimbatore, India)

Abstract

This study examines the impact of online dispute resolution (ODR) on the efficiency of the Indian judiciary, focusing on an online platform used in Lok Adalats, community-based legal forums in India. The study addresses the challenges posed by India’s extensive case backlog and the additional strain caused by the COVID-19 pandemic. It employs a Randomized Control Trial (RCT) methodology to evaluate the integration of chatbots in ODR processes. The findings suggest that chatbot integration maintains resolution time while enhancing user engagement. This research highlights the potential of leveraging technology to incorporate procedural justice principles, thereby improving public trust and the effectiveness of the legal system.

Suggested Citation

  • Chandra Pranjal & Chen Daniel L. & Nagarathinam Viknesh, 2025. "The Impact of Online Dispute Resolution on the Judicial Outcomes in India," Review of Law & Economics, De Gruyter, vol. 21(2), pages 147-155.
    • Handle: RePEc:bpj:rlecon:v:21:y:2025:i:2:p:147-155:n:1014
    DOI: 10.1515/rle-2025-0039
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    JEL classification:

    • K0 - Law and Economics - - General
    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption

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