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The Digital Transformation Of Public Services: E-Government In The European Union

Author

Listed:
  • LUNGU Petrut Catalin

    (Alexandru Ioan Cuza University of Iasi)

  • GEORGESCU Mircea Radu

    (Alexandru Ioan Cuza University of Iasi)

  • IRAVA Teodora

    (Alexandru Ioan Cuza University of Iasi)

Abstract

The use of digital technologies to provide public services and facilitate citizen-government interactions has become a key priority for EU member states. Among the significant benefits of e-government are improved access to information, more effective communication, promoting communities and the rule of law, focusing on the needs of citizens, providing higher quality services, expanding working hours and reducing pressure on staff. Under these assumptions, the present study analyses the European situation in e-government adoption, highlighting both successes and challenges faced by different EU countries. Subsequently, we will highlight the impact of EU-wide policies and directives aimed at promoting digital transformation in public administration, as well as country-specific approaches and best practices. The research draws on case studies from various member states to illustrate the diversity of e-government solutions and their effectiveness in enhancing public service delivery, increasing transparency, and fostering citizen engagement. Lastly, the study also investigates the challenges that persist in the widespread adoption of e-government solutions, including issues related to data privacy and security, the digital divide, interoperability of systems, and the need for continuous technological upgrades.

Suggested Citation

  • LUNGU Petrut Catalin & GEORGESCU Mircea Radu & IRAVA Teodora, 2025. "The Digital Transformation Of Public Services: E-Government In The European Union," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 77(1), pages 7-12, May.
    • Handle: RePEc:blg:reveco:v:77:y:2025:i:1:p:7-12
    DOI: 10.56043/reveco-2025-0001
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    References listed on IDEAS

    as
    1. Androniceanu Armenia & Georgescu Irina, 2021. "E-Government in European Countries, a Comparative Approach Using the Principal Components Analysis," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 14(2), pages 65-86, December.
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    More about this item

    Keywords

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    JEL classification:

    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration

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